SENIOR AIRPORT COMMUNICATIONS OPERATOR

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: IAH AIRPORT OPERATIONS CENTER (AOC)
Workdays & Hours: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)

PURPOSE OF DIVISION:
The Airport Operations Center (IAH - AOC) supports George Bush Intercontinental (IAH) airport, within the Houston Airport System (HAS). The goal of the IAH - AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service.

PURPOSEOFTHE POSITION
The Airport Operations Center (AOC) supports daily operations at George Bush Intercontinental Airport (IAH) for the Houston Airport System. The goal of the IAH AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. The Airport Communications Operator operates communications equipment to receive and process airport emergency and non-emergency calls for assistance. This position processes paging, and information calls and monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fire accidents, bomb threats, facility security, facility maintenance requests, Ground-Based Augmentation System (GBAS) trouble alarms, and terminal gate requests for coordination/assignments. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."


The responsibilities of this position include, but are not limited to:

• Operates the airport telephone exchange system including the public address system and TDDs.
• Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.
• Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries, and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills.
• Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide pre-arrival instructions to calls. Maintains log.
• Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
• Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport.
• Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
• LEAD: Functions as a lead during emergency emergencies. Handles most serious requests and emergencies. Trains operators on routine functions in communications center. Provides relief and assists operators in resolving problems with equipment.
• Performs other duties as assigned by supervisor.

WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

LICENSE REQUIREMENTS
None

PREFERENCES

PREFERENCE
Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The ability to monitor multiple screens is highly desirable. A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification. Proficient in MS Outlook preferred. MS Office Suite a plus.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE 16

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need login assistance or technical support call 855-524-5627.

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/11/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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