PRINCIPAL DEPARTMENTAL SYSTEMS ANALYST

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Performs highly complex systems and reporting work to troubleshoot and solve information systems issues for a specified area or department.
Recruitment Timelines: Interviews are projected to be scheduled for the week of September 22, 2025 . These dates are subject to change . We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs
• Plans, conducts, and leads major systems projects; reviews and evaluates results
• Performs requirements gathering, systems analysis and design, and feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments
• Compiles complex and comprehensive reports and correspondence
• Provides guidance to departmental staff on information system projects and programs
• Provides direction to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications
• Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications
• Monitors system performance and troubleshoots, analyzes, and resolves system problems; responds to systems emergencies
• Facilitates systems training and creates technical documentation
• Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools
• Participates in department's information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

Experience

• Five years of relevant experience performing business and systems analysis, planning and implementation of information systems, and analytical reports; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and arenotintended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications.

• Experience supporting the HASTUS Scheduling System as a programmer.
• Experience applying knowledge of bus and rail operations, including schedule rebaselining (shake-ups)."
• Experience working with databases, interfaces, and creating queries and reports.
• Experience supporting a large group engaged in time-sensitive processes.
  
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of specified application areas, systems analysis, and statistical methods
• Enterprise software implementations and upgrades, and/or support of relational systems such as Oracle
• Interpretation/translation of analytical work results into business results
• Applicable local, state, and federal laws, rules, and regulations governing information systems
• Capabilities of large-scale computer systems
• Principles and practices of project management
• Principles and practices of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Leading assigned information systems projects/activities
• Performing highly complex systems and reporting analysis and design
• Investigating and resolving information system problems
• Data analytics
• Applicable business software applications
• Utilizing internet connection tools
• Determining strategies to achieve goals
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Effectively communicate cross-functionally between business and technical staff
• Prepare comprehensive and ad hoc reports and correspondence
• Meet time sensitive constraints and deadlines
• Multi-task and work in a fast paced, team-oriented environment
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Supervise, train, and motivate assigned staff
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 8/29/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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