STAFF DEVELOPMENT SPECIALIST, HEALTH SERVICES/COMMUNITY PROGRAMS - EMERGENCY APPOINTMENT

Position/Program Information

TYPE OF RECRUITMENT

WE WELCOME APPLICATIONS FROM ANYONE - EMERGENCY

EXAM NUMBER

Y9144P-EA

FIRST DAY OF FILING

April 8, 2025 @ 12:00 PM, PT

The application filing period will begin on April 2, 2025, at 8:00 a.m. (PT). We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

NO OUT-OF-CLASS EXPERIENCE OR WITHHOLDS ARE ALLOWED FOR THIS EXAMINATION.

The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Health Services Community Programs (Housing for Health for Homelessness) and Office of Diversion and Reentry seek qualified candidates to fill emergency Staff Development Specialist, Health Services vacancies within Health Services Community Programs related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before your initial work period ends, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Staff Development Specialist, Health Services in Health Services Community Programs.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 26 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.5 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:

To advance the health of our patients and our communities by providing extraordinary care.

DEFINITION:

Develops, implements and conducts staff development training programs for Health Services staff responsible for processing a variety of governmental medical assistance applications and other follow-up activities related to the training program of the Department of Health Services.

Essential Job Functions

Conducts needs assessments to identify educational courses or activities and improve employee work productivity. Develops training plans to meet identified needs for Patient Access or Patient Financial Services staff and other staff involved in governmental medical assistance applications and patient access programs.

Develops training programs for health services staff, including medical care programs administered in the various units of the department, staff's role in meeting the objectives of these programs, and interviewing skills for interacting with patients and their families.

Develops and conducts training programs for new health services staff assigned to financial screening and patient access tasks.

Develops, implements, reviews, revises, and maintains training programs designed to inform and update departmental managers and staff with the most up-to-date health care program information to enforce and support their knowledge of eligibility requirements and procedures and improve their work skills.

Develops and utilizes evaluation studies and measurement tools to aid in assessing the effectiveness and modification of training programs, and in improving their quality in determining additional training needs.

Identifies, organizes and refines subject matter to be taught in training programs to assure maximum effectiveness.

Participates in administrative studies, audits or research projects as assigned.

Requirements

MINIMUM REQUIREMENTS:

A Bachelor's degree* from an accredited college or university - AND- Either

Option 1 - One (1) year of staff experience** with responsibility for conducting training regarding health care programs***.

Option 2 - One (1) year of experience in the supervision of eligibility determination in a health or welfare agency.

Option 3 - One (1) year of experience in the supervision of a patient access unit****.

Option 4 - Three (3) years of experience in the supervision of a large clerical unit in a health or welfare agency.

One year of additional experience at the required level may be substituted for the required education on a year-for-year basis.

You MUST meet one of the above requirement(s) in order to be considered for this recruitment.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - LIGHT:

This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIRMENT INFORMATION

*In order to receive credit for any college course work or any type of degree, such as bachelor's degree, you must attach to your online application a legible copy/image of your "official" transcripts or diploma from the accredited institution at the time of filing or within 7 calendar days of filing online. If you are unable to attach required documents during application submission, you may email them to the exam analyst at amunoz4@dhs.lacounty.gov within 7 calendar days of filing online. Please include your name, the exam number and exam title in the subject line of the email. Note: Foreign studies must be evaluated by an accredited credential evaluation agency and deemed to be equivalent to degrees from the United States. An evaluation report of a transcript is defined as a report issued by an academic credential evaluation agency recognized by the NACES or the AICE of the United States. Applications indicating possession of a degree or certificate without evidence of the degree(s) or certificate will not be considered for meeting the Minimum requirements.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to exam analyst.

In the County of Los Angeles experience in the requirements is defined as follows:

** Staff Experience is defined as: work performed to assist and support administration by doing research, analysis and making recommendations to line managers for the solution of problems such as organization, utilization of personnel, allocation of funds, workload and workload fluctuation, or programs and procedures for accomplishing work objective.

*** Health Care Program means a program or activity administered or funded by a local or state agency to provide health care services, research, education, or goods.

**** Patient Access Unit is defined as: A unit responsible for scheduling appointments, patient registration and verification of coverage/financially clearing patients prior to appointments.

Additional Information

OUR ASSESSMENT PROCESS:

Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

ELIGIBILITY INFORMATION:

Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION.

VACANCY INFORMATION:

The current vacancies are to be filled within Community Programs (Housing for Health for Homelessness).

A VAILABLE SHIFT:

Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

APPLICATION & FILING INFORMATION:

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add the following email addresses to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

amunoz4@dhs.lacounty.gov

noreply@governmentjobs.com

info@governmentjobs.com

You can opt out of emails from LA County. If you unsubscribe, you will not receive email notifications for any examination you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application in a timely manner, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This will enhance the security of your online application and ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to the website below for updated information.

https://lacountylibrary.org/library-locator

NO SHARING USER ID AND PASSWORD:

All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Health Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:

Andrew Munoz

amunoz4@dhs.lacounty .gov

(213) 288-7000

ADA COORDINATOR PHONE: (323) 914-7111

TELETYPE PHONE: (800) 899-4099CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

For detailed information, please click here

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• Los Angeles County

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