Senior Public Benefits Program Specialist

Summary

Salary: $63,650.73 - $108,206.24 Annually
Location : Leesburg, VA
Job Type: FT Hourly W BN
Job Number: 27-00901
Department: Family Services
Opening Date: 11/10/2026
Closing Date: 11/24/2026 11:59 PM Eastern
FLSA: Non-Exempt
Grade: 121

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.
Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction
Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Senior Public Benefits Specialist role. The successful candidate will join the Public Assistance and Supports Division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

This position is responsible for determining eligibility for complex public assistance programs, with a primary focus on Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), Long Term Care, and Medical Assistance programs. Responsibilities include independently conducting interviews with applicants and recipients, gathering and evaluating required verification, interpreting and applying state and federal policy, and completing timely and accurate eligibility determinations. The Public Benefits Specialist IV is responsible for processing applications, conducting redeterminations, taking timely action on reported changes, maintaining thorough case documentation, and ensuring ongoing eligibility and program compliance. Cases assigned to this position are complex in nature and require a high level of technical expertise, sound judgment, and the ability to work independently with minimal supervision.

In addition to eligibility determination responsibilities, this position collaborates closely with other programs and service areas within the Department, including the Virginia Initiative for Education and Work (VIEW), to support participant engagement, communicate changes affecting eligibility or participation, and promote pathways toward self-sufficiency. The position plays a critical role in connecting individuals and families to resources and services that foster long-term stability and economic independence. As a senior member of the Public Benefits Unit, the Public Benefits Specialist IV serves as a subject matter expert, providing technical guidance and support to other Public Benefits Specialists, assisting with training and mentoring activities, and providing backup coverage for supervisory functions as needed.

The Ideal Candidate Will Have:

• Comprehensive knowledge of Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance programs, Long Term Care (LTC) and related federal and state policies and procedures.
• Knowledge of automated eligibility systems and technology used to administer public assistance programs.
• Knowledge of case management principles, interviewing techniques, and service coordination practices.
• Skill in conducting comprehensive interviews to assess eligibility, identify barriers to self-sufficiency, and gather information necessary to support participant success.
• Skill in providing effective case management and fostering participant engagement in program requirements and supportive services.
• Skill in interpreting and applying complex laws, regulations, and policies to determine eligibility and ensure ongoing compliance.
• Strong analytical and problem-solving skills, with the ability to exercise sound judgment in complex situations.
• Excellent verbal and written communication skills, including the ability to explain complex policies in a clear and understandable manner.
• Ability to establish and maintain effective working relationships with clients, community partners, coworkers, and other stakeholders.
• Ability to mentor peers, share technical expertise, and contribute to the overall success of the Public Benefits Unit.

Join a team dedicated to strengthening families, promoting self-sufficiency, and delivering high-quality public services that make a meaningful difference in our community.
Minimum Qualifications
Bachelor's degree in related field and four (4) years of related experience or equivalent combination of education and experience.
Preferred:

• Bilingual in English and Spanish.
• Public Benefits policy knowledge and experience processing SNAP, Medical Assistance, TANF, and Refugee Assistance applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background to include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Hold or obtain certifications required by the Department.

Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.

Equal Employment Opportunity
Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at
703-777-0213 or
Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click
Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.
01

How many years of related work experience do you have?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years but less than 6 years
• 6 years but less than 7 years
• 7 years but less than 8 years
• 8 years or more

02

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree or higher

03

Do you have work experience with either of the following programs? Select all that apply.

• Temporary Assistance for Needy Families (TANF)
• Long-Term Care (LTC)
• Neither

04

How many years experience do you have working in Public Benefits?
05

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid work schedule. Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

06

At times, the Department of Family Services staff must respond to community and/or emergency needs caused by inclement weather, natural or human-made disasters, etc. Therefore, in these very rare instances all DFS staff must be available to work beyond the normal workday to include nights, weekends, and holidays, as required to perform the functions of the position and/or situation. In addition, you may be required to work at an alternate worksite(s) within the County to perform duties that support the operational needs of the department. Would these requirements pose an issue for you?

• Yes
• No

Required Question

Job Description

Salary: $63,650.73 - $108,206.24 Annually
Location : Leesburg, VA
Job Type: FT Hourly W BN
Job Number: 27-00901
Department: Family Services
Opening Date: 11/10/2026
Closing Date: 11/24/2026 11:59 PM Eastern
FLSA: Non-Exempt
Grade: 121

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.
Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction
Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Senior Public Benefits Specialist role. The successful candidate will join the Public Assistance and Supports Division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

This position is responsible for determining eligibility for complex public assistance programs, with a primary focus on Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), Long Term Care, and Medical Assistance programs. Responsibilities include independently conducting interviews with applicants and recipients, gathering and evaluating required verification, interpreting and applying state and federal policy, and completing timely and accurate eligibility determinations. The Public Benefits Specialist IV is responsible for processing applications, conducting redeterminations, taking timely action on reported changes, maintaining thorough case documentation, and ensuring ongoing eligibility and program compliance. Cases assigned to this position are complex in nature and require a high level of technical expertise, sound judgment, and the ability to work independently with minimal supervision.

In addition to eligibility determination responsibilities, this position collaborates closely with other programs and service areas within the Department, including the Virginia Initiative for Education and Work (VIEW), to support participant engagement, communicate changes affecting eligibility or participation, and promote pathways toward self-sufficiency. The position plays a critical role in connecting individuals and families to resources and services that foster long-term stability and economic independence. As a senior member of the Public Benefits Unit, the Public Benefits Specialist IV serves as a subject matter expert, providing technical guidance and support to other Public Benefits Specialists, assisting with training and mentoring activities, and providing backup coverage for supervisory functions as needed.

The Ideal Candidate Will Have:

• Comprehensive knowledge of Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance programs, Long Term Care (LTC) and related federal and state policies and procedures.
• Knowledge of automated eligibility systems and technology used to administer public assistance programs.
• Knowledge of case management principles, interviewing techniques, and service coordination practices.
• Skill in conducting comprehensive interviews to assess eligibility, identify barriers to self-sufficiency, and gather information necessary to support participant success.
• Skill in providing effective case management and fostering participant engagement in program requirements and supportive services.
• Skill in interpreting and applying complex laws, regulations, and policies to determine eligibility and ensure ongoing compliance.
• Strong analytical and problem-solving skills, with the ability to exercise sound judgment in complex situations.
• Excellent verbal and written communication skills, including the ability to explain complex policies in a clear and understandable manner.
• Ability to establish and maintain effective working relationships with clients, community partners, coworkers, and other stakeholders.
• Ability to mentor peers, share technical expertise, and contribute to the overall success of the Public Benefits Unit.

Join a team dedicated to strengthening families, promoting self-sufficiency, and delivering high-quality public services that make a meaningful difference in our community.
Minimum Qualifications
Bachelor's degree in related field and four (4) years of related experience or equivalent combination of education and experience.
Preferred:

• Bilingual in English and Spanish.
• Public Benefits policy knowledge and experience processing SNAP, Medical Assistance, TANF, and Refugee Assistance applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background to include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Hold or obtain certifications required by the Department.

Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.

Equal Employment Opportunity
Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at
703-777-0213 or
Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click
Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.
01

How many years of related work experience do you have?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years but less than 6 years
• 6 years but less than 7 years
• 7 years but less than 8 years
• 8 years or more

02

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree or higher

03

Do you have work experience with either of the following programs? Select all that apply.

• Temporary Assistance for Needy Families (TANF)
• Long-Term Care (LTC)
• Neither

04

How many years experience do you have working in Public Benefits?
05

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid work schedule. Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

06

At times, the Department of Family Services staff must respond to community and/or emergency needs caused by inclement weather, natural or human-made disasters, etc. Therefore, in these very rare instances all DFS staff must be available to work beyond the normal workday to include nights, weekends, and holidays, as required to perform the functions of the position and/or situation. In addition, you may be required to work at an alternate worksite(s) within the County to perform duties that support the operational needs of the department. Would these requirements pose an issue for you?

• Yes
• No

Required Question