Applications Administrator (Limited-Term)

Job Description

Description

The salary range for this position is $103,396.80 - $139,588.80 annually. The maximum starting salary offer for this position is $121,492.80, which reflects the midpoint of the posted range.

Southern California Association of Governments (SCAG) is seeking an Applications Administrator (Limited-Term) to maintain reliable enterprise business applications and provide technical support as the agency transitions to a new Enterprise Resource Planning (ERP) system. This role focuses on administering, configuring, maintaining, and supporting Microsoft Dynamics GP, WorkPlace, Finance Management System (FMS), Power BI, and other enterprise applications. The Applications Administrator will independently handle assignments of moderate complexity, including troubleshooting application issues, supporting updates and maintenance, creating and modifying reports, and maintaining accurate technical documentation, with guidance from senior staff on more complex matters. Strong analytical thinking, technical problem solving, and attention to detail are essential to understanding system configurations, SQL queries, and data relationships before making changes. If you are a technically skilled professional who enjoys supporting users and improving business applications in a collaborative environment, this may be the position for you!

The Enterprise Applications and Solutions Department is responsible for many of SCAG's core technology systems and is involved in multiple SCAG initiatives. The team develops, manages, tests, supports, maintains, and consults on applications including region shaping metropolitan planning systems, operationally focused finance and support systems, and public facing information sharing systems. Some of the current applications and technologies used include Microsoft Great Plains (GP), WorkPlace, Enterprise BI, Microsoft CRM, custom Inter-Government Review (IGR), custom Finance Management Systems (FMS), Microsoft Dynamics 365, ESRI ArcGIS, ArcGIS Online, ServiceNow, Microsoft SQL Server, SQL Server Reporting Services (SSRS), Power BI Report Server, and SQL Server Integration Services (SSIS).

WHO WE ARE

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG’s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

As part of our Work@SCAG policy, employees are eligible for two work models: in-office and hybrid. Eligibility for these models will depend on the department, position, responsibilities, and duties, as determined by management. All work models require employees to reside within the SCAG region. This position is expected to follow the hybrid model and be in the Downtown Los Angeles office 2 days per week.

WHAT WE BELIEVE

MISSIONTo foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION

Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging: Embrace differences, foster equity, champion inclusion, and empower all.

In this role you can expect to

• Administer, maintain, and support Microsoft Dynamics GP, WorkPlace, FMS, Power BI, and other assigned enterprise applications.

• Provide technical support to end users by investigating reported problems, replicating issues, reviewing system behavior and data, and resolving or coordinating resolution of incidents and service requests.
• Identify root causes of recurring application issues and recommend corrective actions and preventive improvements.
• Review and understand existing SQL queries, including their underlying logic and data relationships, before modifying or troubleshooting them.
• Create, modify, maintain, and validate reports and dashboards to support business reporting and operational needs.
• Support application upgrades, patches, configuration changes, testing, and deployments in accordance with established change management procedures.
• Monitor application performance and availability, investigate issues, and coordinate timely resolution with senior staff, vendors, or consultants.
• Review business requirements and workflows to identify opportunities for application enhancements and process improvements.
• Create and maintain accurate application documentation, including system configurations, technical procedures, user guides, knowledge articles, and troubleshooting instructions.
• Collaborate with technical staff, business users, and vendors to resolve application, integration, and data issues, seeking senior staff guidance on complex matters.
• Perform other duties as assigned.

What you'll bring to this role

A typical way to obtain the required qualifications would be with 3 years’ experience working with supported configurable applications and a bachelor’s degree in a relevant field.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.

We’ll be a great match if you also have:

• Experience administering, maintaining, and supporting enterprise business applications, particularly Microsoft Dynamics GP and related financial systems.
• Working knowledge of Microsoft SQL Server, including the ability to review and understand existing SQL queries, their underlying logic, and data relationships before modifying or troubleshooting them.
• Experience creating, modifying, and validating reports and dashboards using Power BI, SSRS, or similar reporting tools.
• Knowledge of Power BI Service, including publishing reports, managing workspaces and access, and monitoring scheduled refreshes.
• Familiarity with application lifecycle management, system configuration, application updates, testing, and change management practices.
• Experience reviewing or troubleshooting SQL stored procedures, SSIS packages, or data integration processes.
• Strong analytical thinking and technical problem-solving skills, including the ability to investigate application issues, identify root causes, and assess the effects of proposed changes.
• Exceptional attention to detail when reviewing configurations, testing application updates, validating report results, and maintaining documentation.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for nontechnical stakeholders.
• Strong organization, time management, and collaboration skills to prioritize support requests and coordinate with business users, technical staff, and vendors.
• Ability to learn new applications, understand business workflows, and recommend process improvements.

Supplemental Information

Please note, this posting will remain open until December 3, 2026, with the first application review taking place on November 19, 2026. Interested applicants are strongly encouraged to apply prior to that date. We anticipate interviews for this position will be held in five weeks.

Insurance Coverage
Employees may choose from nine HMO and two PPO health plans administered through CalPERS. SCAG contributes the following amounts towards the monthly health premium: $850 for employee only coverage; $1500 for employee plus one dependent; $1800 for employee plus family. Employees may waive SCAG-sponsored health plans by providing evidence of other health coverage each plan year. Upon meeting eligibility requirements, employee is eligible to receive opt out amount of $200 per month, paid as taxable earnings. Premiums for dental and vision are covered 100% by SCAG. Life insurance in the amount of $50,000 is provided by SCAG. Supplemental life insurance is available at a minimal cost to the employee. Short-term and long-term disability insurance plans are provided by SCAG.

Retirement
Employees become members of the Public Employees’ Retirement System (PERS). Effective January 1, 2013, for new members of the California Public Employees’ Retirement System (CalPERS), the retirement formula is calculated at 2% @ 62 with a Three Year Average Formula. In accordance with the Public Employees' Pension Reform Act of 2013 (PEPRA), the new member will have a mandatory contribution of 7% of reportable compensation. Employees who are current members of CalPERS or an agency with CalPERS reciprocity, or who have less than a six-month break in service between employment with SCAG or in a CalPERS (or reciprocal) agency will be enrolled in the 2% @ 55 benefit formula.

Empower deferred compensation plan is available and all non-management positions receive a 50% match, up to $1,500. Employees do not pay Social Security.

Paid Parental Leave
12 weeks of paid parental leave to employees following the birth of an employee’s child or the placement of a child with an employee in connection with adoption or foster care. Employees become eligible for this benefit after 12 months of employment at SCAG.

Holidays
Employees receive 10 designated holidays and 44 hours of Personal Floating Holidays (PFH) per fiscal year, 11 hours for each full quarter worked.

Vacation Accrual
Ten to twenty days per year depending on length of service with SCAG.

0-3 years: 80 hours
4-10 years: 120 hours
11-16 years: 140 hours
17+ years: 160 hours

Sick Leave
Employees accrue sick leave at the rate of one day per month.

Flexible Spending Accounts
Tax-exempt savings plans are offered to pay for eligible expenses associated with healthcare, dependent care, and parking.

Transit Reimbursement Program
SCAG reimburses up to $230 per month for commute to the office via public transit via bus, rail, or train. Employees must commute a minimum of 8 days per month in order to receive reimbursement for monthly passes.

Flexible Time/Modified Work Week/Telework
Employees may work a modified 9-80 work schedule, with every other Friday off. SCAG offers a flexible work schedule to allow employees some flexibility on daily work hours. SCAG has developed a hybrid workforce program called Work@SCAG to provide two work model options (office and hybrid) to choose from, based on their position, within the SCAG Region.

Technology Allowance
Employees in hybrid and remote work models will receive a one-time stipend of $300 to be used for remote office setup. In addition, all employees receive a $140 monthly technology allowance to cover phone usage for business use and to offset utilities costs while working remotely.

Other Benefits
Educational assistance up to $5,250 per year is offered for qualified courses after one year of employment. Professional membership reimbursement up to $300 per year for professional associations.

Probationary Period
All non-management employees are required to successfully complete a probationary period of 2080 hours prior to achieving regular employment status.

Closing Date/Time: 12/3/2026 5:00 PM Pacific