Human Resources Analyst - Benefits

Job Description

Description

Human Resources Analyst - Benefits
Regular, Full-Time Employment Opportunity
Classification also receives 3.5% premium pay


The City of Sunnyvale is seeking an innovative and service-oriented Human Resources Analyst to join the Human Resources Department's Benefits team!
The Human Resources Department plays a vital role in advancing the City's commitment to exceptional public service by supporting the employees who serve the Sunnyvale community. As part of the division responsible for employee benefits, Human Capital Management (HCM) systems, and employment lifecycle operations, this position contributes to the delivery of responsive, effective, and employee-centered HR services. The successful candidate will assume ownership of key responsibilities spanning employee benefits administration, employment lifecycle processes, and HCM system operations, serving as a trusted resource and business partner to City employees and departments. The ideal candidate brings curiosity, initiative, and fresh perspectives to their work.

This individual enjoys challenging conventional approaches, identifying opportunities to streamline processes, and leveraging technology to create smarter, more efficient ways of working. Equally important is a commitment to understanding the needs of employees and departments and developing solutions that make HR services easier to access, understand, and navigate. Candidates who are energized by problem-solving, passionate about continuous improvement, and motivated by the opportunity to make a meaningful impact on HR service delivery are encouraged to apply.

Complete Job Description: Human Resources Analyst

Essential Job Functions

For Analysts assigned Employee Benefits, duties may include, but are not limited to the following:

• Serves as an expert user of the City's HCM systems; identifies and implements opportunities to transition manual business processes to automated workflows and recommends improvements to support operational efficiency.
• In partnership with a Business Systems Analyst, troubleshoots functional system issues and contributes ideas for workflow improvements.
• Collaborates with Information Technology and Finance to support employment lifecycle changes processed in HCM systems.
• Plans and coordinates mass salary, benefits, premium pay, and related changes driven by negotiated MOU modifications, legal mandates, or other City business decisions.
• Supports the operational execution and compliance of the City's comprehensive employee benefits program, retiree medical benefits, and retirement savings programs; participates in identifying opportunities for continuous improvement.
• Serves as a subject matter expert for CalPERS health and retirement contracts; navigates the myCalPERS system, supports regulatory compliance with CalPERS statutes, and assists in resolving enrollment and retirement processing issues.
• Administers the City's leave of absence programs (including FMLA, CFRA, PDL, and short/long-term disability); analyzes leave scenarios to support legal compliance and helps manage the intersections between protected leaves, payroll processing, and benefits continuation.
• Establish methods for ensuring systematic data integrity and supports quality assurance efforts; collaborates with operating departments, the Recruitment division, and the Budget office to help ensure alignment between budgeted allocations, including position control reconciliation, Oracle system records, and active staffing and vacancy levels.
• Provides analytical support to HR management, including budget monitoring, program utilization analysis, and special projects.
• Assists in coordinating large-scale HR initiatives, including Open Enrollment and the Health/Wellness Fair.
• Develops and delivers educational materials to help employees understand their benefits as part of their overall total compensation package.
• Coordinates the City's wellness initiatives in alignment with the broader benefits offerings to support employee engagement.
• Serves as a lead-worker resource for Human Resources Technicians; delegating program delivery tasks, and providing day-to-day guidance and mentorship.
• Serves as a liaison to benefits brokers and external vendors; researches plan information, assists in resolving escalated operational issues, and supports contract and regulatory compliance.

In addition to the above, the following duties are also performed by the Human Resources Analyst:

• Responds to unemployment claims and may represent the City at unemployment hearings.
• Administers FMLA/CFRA leaves and the City's short- and long-term disability programs, ensuring legal compliance.
• Assists with the planning and coordination of major research or administrative projects; compiles and analyzes data pertaining to personnel program policies and issues.
• Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on policies and legal compliance; analyzes and recommends strategies to improve effectiveness of operation.
• Assists in analyzing data and preparing reports related to area(s) of assignment; conducts and responds to surveys.
• Plans, develops, coordinates and presents training sessions related to area(s) of assignment; may prepare and conduct training classes for City employees.
• Utilizes computer software applications to support and conduct recruitment and selection, compensation, classification, workers' compensation and safety, labor relations and employee development activities depending on the area(s) of assignment.
• Assists with department budget preparation, analysis and administration; monitors expenditures; approves invoices and purchases; may be assigned responsibility for department-wide budget monitoring.
• May represent the Human Resources Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on committees and task forces as assigned.
• May act as a lead-worker to assigned clerical and technical staff; directs and assists with the evaluation of assigned staff.

WORKING CONDITIONS
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

Education and Experience
Any combination of experience and education (or training) that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree from an accredited college or university in personnel administration, business, public administration or a related field, and two years of technical or professional level human resources experience.

Knowledge and Abilities

Working Knowledge of:

• Principles and practices of human resources administration, including recruitment and selection, HRIS, employee benefit programs, workers' compensation claims management and administration, safety program administration, training, employee development and/or employee relations, depending on the area of assignment.
• Legal and professional standards and procedures related to the development, administration and validation of assessment instruments, if assigned to Recruitment and Classification.
• Professional standards and procedures related to the administration of HRIS, if assigned to Employee Benefits.
• Methods and techniques of record keeping and report preparation and writing; proper English, spelling and grammar.
• Office practices, methods and equipment, including a computer and a variety of word processing and other software applications.
• Applicable federal, state and local laws, codes and regulations related to area(s) of assignment.

Some Knowledge of:

• Principles and practices of program and system development, administration and evaluation.
• Research methods and statistical analysis.
• Basic principles of supervision and training.

Ability to:

• Analyze complex administrative and technical issues and make appropriate recommendations for action.
• Exercise initiative, ingenuity and sound judgment in solving problems and developing effective solutions within the role of a Human Resources Analyst.
• Work effectively with a customer service focus with department and City staff, and the public.
• Effectively organize, prioritize and follow-up on work assignments.
• Independently develop and coordinate effective systems, programs, and procedures.
• Learn more complex principles, practices, techniques and regulations pertaining to assigned duties.
• Understand, interpret, explain and accurately apply applicable laws, codes and regulations.
• Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with regulatory changes as appropriate.
• Develop and coordinate work programs.
• Direct, train and assist with the evaluation of subordinate staff.
• Make sound decisions within established guidelines.
• Make public presentations.
• Maintain accurate records.
• Communicate clearly and concisely, both orally and in writing.
• Follow written and oral directions.
• Work independently and as a member of a team.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Observe safety principles and work in a safe manner.

Licenses/Certificates
Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

DESIRABLE QUALIFICATIONS
For all Human Resource Analyst Positions:

• Public sector human resources experience
• Project management experience
• Lead experience

For Human Resources Analyst Positions in Employee Benefits:

• HRIS experience

Application and Selection Process

The application period closes on Wednesday, December 2, 2026 at 5:00pm. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov and click on 'City Jobs'. Late or incomplete applications will not be accepted.

EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications and supplemental question responses. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Monday, December 14, 2026 at Sunnyvale City Hall . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.)

SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in an in-person selection interview with the department scheduled for Tuesday, January 5, 2027.

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate selected by the hiring department may required to submit proof of education (i.e., copy of the diploma or college/university transcripts). An applicant with a college degree obtained outside the United States must have education records evaluated by a credential evaluation service at the candidate’s expense. Candidates may utilize any third-party agency for the evaluation. If you search ‘education equivalency verification’ or similar online, you will obtain results for agencies that provide this evaluation service.

ADDITIONAL INFORMATION
Positions in this job classification are not represented and have been designated as confidential.

For assistance on how to fill out your job application, watch the following video:

• How to Apply for a City of Sunnyvale Job- YouTube (5:13)

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of Sunnyvale is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 730-7490 or recruitments@sunnyvale.ca.gov .

Summary of Confidential Non-Management Employees CONF Benefits

Notice of CFRA (California Family Rights Act) Rights and Obligations

Closing Date/Time: 12/2/2026 5:00 PM Pacific