Lead Public Safety Telecommunicator

Summary

Lead Public Safety TelecommunicatorRecruitment/Posting Title - Lead Public Safety TelecommunicatorJob Category - AFSCME 1761 (COLT)Department - Rutgers Police NBOverview - The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.Posting Summary - Rutgers, The State University of New Jersey, is seeking a Lead Public Safety Telecommunicator for the Division of Institutional Planning & Operations (IP&O). The position monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.Among the key duties of this position are the following:Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.Handles in-person, text and application-based inquiries and telephone inquiries from the public. Refers calls or dispatches assistance as appropriate.Provides medical pre-arrival instructions for calls received via 9-1-1.Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.Provides support to dispatch operations.Leads and provides work direction to assigned staff in the absence of a Communications Dispatch Supervisor.Acts as Communications Training Officer for newly hired Public Safety Telecommunicators, ensuring that key metrics are met during the training period, and that daily observation reports, following established APCO standards for evaluations are met.FLSA - NonexemptGrade - 20Salary DetailsMinimum Salary - 54808.300Mid Range Salary - 64651.710Maximum Salary - 74896.820Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programsPosition Status - Full TimeWorking HoursStandard Hours - 40.00Daily Work ShiftWork ArrangementUnion Description - AFSCME - Local 1761 COLTPayroll Designation - PeopleSoftSeniority UnitTerms of Appointment - Staff - 12 monthPosition Pension Eligibility - PERSQualificationsMinimum Education and Experience - High/vocational school diploma or equivalent, plus a minimum of four (4) years' experience working as a Public Safety Telecommunicator.Certifications/Licenses - Certified Training Officer or must obtain certification within 90 days of appointment. Must possess the following certifications/training: Basic Telecommunicators Course, Emergency Medical Dispatch, NJCJIS Operator, and American Heart Association Provider B OR American Red Cross Community CPR Basic Life Support.Required Knowledge, Skills, and Abilities - Must possess strong communication skills including intermediate typing skills. Must be able to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously. Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services; to include the ability to understand and follow oral and written instructions. Must adhere to all departmental directives. Occasional training days are required.Preferred QualificationsEquipment UtilizedPhysical Demands and Work EnvironmentSpecial Conditions - Required to work holidays, weekends and mandatory overtime. Must successfully pass all required pre-employment testing (medical, psychological, vision and hearing). Must successfully pass an RUPD background investigation. Shift/Schedule: 7:00 AM–7:00 PM (Pitman Schedule)Posting DetailsPosting Number - 26ST2105Posting Open Date - 11/05/2026Special Instructions to Applicants - Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 11/13/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.Regional Campus - Rutgers University-New BrunswickHome Location Campus - College Ave (RU-New Brunswick)City - New BrunswickState - NJLocation DetailsPre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address:

Job Description

Lead Public Safety TelecommunicatorRecruitment/Posting Title - Lead Public Safety TelecommunicatorJob Category - AFSCME 1761 (COLT)Department - Rutgers Police NBOverview - The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.Posting Summary - Rutgers, The State University of New Jersey, is seeking a Lead Public Safety Telecommunicator for the Division of Institutional Planning & Operations (IP&O). The position monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.Among the key duties of this position are the following:Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.Handles in-person, text and application-based inquiries and telephone inquiries from the public. Refers calls or dispatches assistance as appropriate.Provides medical pre-arrival instructions for calls received via 9-1-1.Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.Provides support to dispatch operations.Leads and provides work direction to assigned staff in the absence of a Communications Dispatch Supervisor.Acts as Communications Training Officer for newly hired Public Safety Telecommunicators, ensuring that key metrics are met during the training period, and that daily observation reports, following established APCO standards for evaluations are met.FLSA - NonexemptGrade - 20Salary DetailsMinimum Salary - 54808.300Mid Range Salary - 64651.710Maximum Salary - 74896.820Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programsPosition Status - Full TimeWorking HoursStandard Hours - 40.00Daily Work ShiftWork ArrangementUnion Description - AFSCME - Local 1761 COLTPayroll Designation - PeopleSoftSeniority UnitTerms of Appointment - Staff - 12 monthPosition Pension Eligibility - PERSQualificationsMinimum Education and Experience - High/vocational school diploma or equivalent, plus a minimum of four (4) years' experience working as a Public Safety Telecommunicator.Certifications/Licenses - Certified Training Officer or must obtain certification within 90 days of appointment. Must possess the following certifications/training: Basic Telecommunicators Course, Emergency Medical Dispatch, NJCJIS Operator, and American Heart Association Provider B OR American Red Cross Community CPR Basic Life Support.Required Knowledge, Skills, and Abilities - Must possess strong communication skills including intermediate typing skills. Must be able to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously. Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services; to include the ability to understand and follow oral and written instructions. Must adhere to all departmental directives. Occasional training days are required.Preferred QualificationsEquipment UtilizedPhysical Demands and Work EnvironmentSpecial Conditions - Required to work holidays, weekends and mandatory overtime. Must successfully pass all required pre-employment testing (medical, psychological, vision and hearing). Must successfully pass an RUPD background investigation. Shift/Schedule: 7:00 AM–7:00 PM (Pitman Schedule)Posting DetailsPosting Number - 26ST2105Posting Open Date - 11/05/2026Special Instructions to Applicants - Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 11/13/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.Regional Campus - Rutgers University-New BrunswickHome Location Campus - College Ave (RU-New Brunswick)City - New BrunswickState - NJLocation DetailsPre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: