Executive Briefing Program Specialist

Summary

Executive Briefing Program Specialist

We are seeking a Technical Briefing & Customer Experience Consultant to support our enterprise technology organization's Executive Briefing Program. This unique hybrid role combines customer-facing consulting and facilitation with hands-on technicaloperations. The ideal candidate will collaborate with account teams to develop tailored customer briefing experiences while supporting the underlying technology behind demonstrations, hands-on labs, and executive engagements.

Key Responsibilities

• Partner with account teams to understand customer challenges, business objectives, technical priorities, and desired outcomes.
• Develop customized briefing agendas that align relevant solutions, demonstrations, and thought leadership with customer needs.
• Conduct pre-briefing discovery and research to help shape content and identify relevant technical demonstrations.
• Facilitate and moderate customer briefing sessions, ensuring conversations remain productive, engaging, and aligned with objectives.
• Prepare post-briefing summaries, action items, and recommendations that support follow-up activities and sales opportunities.
• Support and maintain technical environments used for customer briefings, technology events, demonstrations, and hands-on labs.
• Work with advanced computing environments, including high-performance GPU platforms, workstation systems, and demonstration labs.
• Lead technical setup, testing, deployment, troubleshooting, and teardown for customer engagements.
• Serve as a primary onsite technical resource, quickly diagnosing and resolving hardware, software, networking, and presentation technology issues.
• Manage hardware inventory, asset tracking, technical documentation, and system lifecycle activities.

Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field, or equivalent practical experience.

Experience: Two to four plus years of experience in technical operations, IT support, lab management, systems support, or a related technical role, combined with one to two plus years of experience in a customer-facing consulting, briefing, or technical engagement role.

Technical Skills: Strong troubleshooting skills across hardware, software, networking, and presentation technologies, with hands-on experience in workstation, server, GPU, and AI computing environments. Proficiency with Windows and Linux operating systems, as well as Microsoft 365 applications, is required.

Preferred Qualifications

• Experience with advanced GPU technologies, AI platforms, and enterprise demonstration environments.
• Previous experience supporting an Executive Briefing Center, Customer Experience Center, or executive-level technology engagements.
• Familiarity with enterprise infrastructure, compute, storage, networking, and AI solutions.
• Understanding of artificial intelligence, generative AI, and emerging enterprise technology trends.
• Familiarity with CRM, event management, or briefing management platforms.
• Understanding of consultative selling methodologies and the role customer briefings play within the sales cycle.

Work Environment

This position requires a presence on-site, Monday through Friday, from 8:00 AM to 5:00 PM. Candidates must be comfortable working in a dynamic, high-visibility environment and interacting directly with customer stakeholders and executive-level guests.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Job Description

Executive Briefing Program Specialist

We are seeking a Technical Briefing & Customer Experience Consultant to support our enterprise technology organization's Executive Briefing Program. This unique hybrid role combines customer-facing consulting and facilitation with hands-on technicaloperations. The ideal candidate will collaborate with account teams to develop tailored customer briefing experiences while supporting the underlying technology behind demonstrations, hands-on labs, and executive engagements.

Key Responsibilities

• Partner with account teams to understand customer challenges, business objectives, technical priorities, and desired outcomes.
• Develop customized briefing agendas that align relevant solutions, demonstrations, and thought leadership with customer needs.
• Conduct pre-briefing discovery and research to help shape content and identify relevant technical demonstrations.
• Facilitate and moderate customer briefing sessions, ensuring conversations remain productive, engaging, and aligned with objectives.
• Prepare post-briefing summaries, action items, and recommendations that support follow-up activities and sales opportunities.
• Support and maintain technical environments used for customer briefings, technology events, demonstrations, and hands-on labs.
• Work with advanced computing environments, including high-performance GPU platforms, workstation systems, and demonstration labs.
• Lead technical setup, testing, deployment, troubleshooting, and teardown for customer engagements.
• Serve as a primary onsite technical resource, quickly diagnosing and resolving hardware, software, networking, and presentation technology issues.
• Manage hardware inventory, asset tracking, technical documentation, and system lifecycle activities.

Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field, or equivalent practical experience.

Experience: Two to four plus years of experience in technical operations, IT support, lab management, systems support, or a related technical role, combined with one to two plus years of experience in a customer-facing consulting, briefing, or technical engagement role.

Technical Skills: Strong troubleshooting skills across hardware, software, networking, and presentation technologies, with hands-on experience in workstation, server, GPU, and AI computing environments. Proficiency with Windows and Linux operating systems, as well as Microsoft 365 applications, is required.

Preferred Qualifications

• Experience with advanced GPU technologies, AI platforms, and enterprise demonstration environments.
• Previous experience supporting an Executive Briefing Center, Customer Experience Center, or executive-level technology engagements.
• Familiarity with enterprise infrastructure, compute, storage, networking, and AI solutions.
• Understanding of artificial intelligence, generative AI, and emerging enterprise technology trends.
• Familiarity with CRM, event management, or briefing management platforms.
• Understanding of consultative selling methodologies and the role customer briefings play within the sales cycle.

Work Environment

This position requires a presence on-site, Monday through Friday, from 8:00 AM to 5:00 PM. Candidates must be comfortable working in a dynamic, high-visibility environment and interacting directly with customer stakeholders and executive-level guests.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.