Manager of Access & Accessible Services

Job Description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate
Non-Rep Pay Band N09
Annual Salary Range: $160,800.00 (Minimum) - $243,612.00 (Maximum)
Note: The starting negotiable salary offer for this position will be $160,800.00 - $201,251.25 to commensurate with education and experience.

Report To
Director of Customer Access & Accessibility

Days Off
Saturday & Sunday

Who May Apply
All current BART employees and Future BART employees

Current Assignment

The San Francisco Bay Area Rapid Transit District (BART) is seeking an experienced and results-driven manager to serve as the Manager of Access & Accessible Services. This position is responsible for managing all aspects of accessibility, ADA compliance, and paratransit service delivery within the Accessibility Unit of the Customer Access and Accessibility Department. The role provides leadership in advancing accessibility throughout the BART system by developing and implementing a comprehensive accessibility improvement strategy, securing funding for innovative programs and projects and serving as a recognized leader and primary liaison to the Bay Area accessibility community. The role also oversees BART's paratransit programs, contracts, and budgets, ensuring the delivery of high-quality service while identifying opportunities to improve efficiency and manage costs.

This position champions accessibility as a core organizational priority across all BART departments by reviewing capital project plans, contributing to emergency planning efforts, and developing training programs that promote accessibility awareness and compliance. The role also leads targeted initiatives to enhance systemwide accessibility, such as the development of accessible wayfinding signage; ensures adherence to the terms of BART’s Disability Rights Activists Settlement Agreement; and provides leadership and guidance to unit staff, including a Senior Administrative Analyst and a Manager of Access Programs, to advance departmental goals and objectives.

The most qualified candidate for this position will have highly developed competencies in the following area, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Experience leading accessibility, ADA, and customer access programs.
• Experience developing accessibility initiatives that improve customer experience and system access.
• Demonstrated ability to build partnerships and influence decisions across multiple departments and stakeholders.
• Experience reviewing projects, plans, and policies to ensure accessibility and regulatory compliance.
• Demonstrated commitment to improving accessibility, inclusion, and equitable access to public services.

Application and Selection Process

All applicants must apply online at www.bart.gov/jobs . Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov .

The selection process for this position may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process.

The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre-employment medical examination which includes a drug screen, which is specific to the essential job functions and requirements. Pre-employment processing will include a background check. This requirement does not apply to current full-time District employees unless the position requires additional evaluations or clearances.

Examples of Duties

Manages the activities and operations of District’s Access and Accessible Services program within the Customer Access Department including planning, developing, implementing, and managing budget development and monitoring, long and short-term planning including, but is not limited to disabled accessibility, ADA compliance, pedestrian access, transit coordination and way finding.

Plans, directs, coordinates, and reviews the work plan for the Access and Accessible Services projects and programs; reviews and evaluates work products, methods and procedures and meets with staff to identify and resolve problems.
Represents the interests of people with disabilities in all aspects of BART planning and operational activities; provides expert advice and support to project managers and other departments in addressing accessibility issues.
Tracks and responds to regulatory changes and recommends policy or practice changes to reflect current standards and maintain compliance.
Provides and coordinates departments on ADA district information and response for audit compliance.
Oversees staff of the BART Accessibility Advisory Task Force, a citizen committee, which provides a citizen input and review of BART services and capital projects.
Manages the ADA component of Station agent training program on ADA and disability sensitivity.
Ensures customer information meets policy and goals; provides customer developed policy, goals, and guidelines for ADA and accessibility.
Reviews plans for access and accessibility improvements using customer input.
Evaluates the effectiveness of the Access and Accessible Services programs; develops and ensures implementation of modifications to the program.
Determines and oversees a variety of studies, investigations, and operational processes, modifies program, policies, and procedures to ensure legal compliance and program efficiency.
Monitors industry standards and legislation related to ADA, Access, and Accessible Services and evaluates impact upon District’s operations; implements practice and procedural improvements.
Manages Accessibility Development of Elevator Mitigation Program in response to litigation regarding alternative services for elevator dependent riders to address elevator outages.
Develops and administers the Programs’ annual budget; oversees the financial aspects and budgets for contracted services, ensures all work performed by contractors adheres to financial and budgetary constraints
Selects, trains, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Directs and reviews assigned aspects of the preparation, publication and distribution of passenger publications and promotional materials.
Serves as a liaison for Access and Accessible Services program within the Customer Access Department with other divisions, departments and outside agencies, community, and business groups; negotiates and resolves sensitive and controversial issues.
Responds to and resolves difficult and sensitive citizen inquiries and complaints, including referrals from the Board of Directors.
Attends and participates in professional group meetings; stays abreast of trend, innovations and legislation for parking, transit, shuttle, and transportation access.

Minimum Qualifications

Education:
Bachelor's degree in Public Administration or a related field from an accredited college or university.

Experience:
Five (5) years of (full-time) professional verifiable experience in access and accessibility programs, ADA or related experience which must include at least two (2) years of management experience.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Knowledge and Skills

Knowledge of:

• Principles and practices of the Americans with Disabilities Act
• Methods of transit, pedestrian, and accessible services planning
• Principles and practices of mass transit
• Principles and practices of transportation planning
• Principles of joint program administration
• Principles and practices of contract administration
• Principles and practices of budget preparation and administration
• Principles of supervision, training, and performance evaluation
• Related Federal, State, and local laws, codes, and regulations

Skill/Ability in:

• Overseeing and participating in the management and implementation of access and accessible services programs
• Directing the planning, design, and implementation of joint transportation programs
• Interpreting, analyzing, and applying Federal, State, and local policies, laws, and regulations
• Selecting supervising, training, and evaluating staff
• Participating in the development and administration of program goals, objectives, and procedures
• Preparing and administering program budgets
• Preparing clear and concise administrative and financial reports
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
• Researching, analyzing, and evaluating new service delivery methods and techniques
• Interpreting and applying Federal, State, and local policies, laws, and regulations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
  • 2% @ 55 (Classic Members)
  • 2% @ 62 (PEPRA Members)
  • 3% at 50 (Safety Members - Classic)
  • 2.7% @ 57 (Safety Members - PEPRA)
  • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
  • 6.65% employer contribution up to annual maximum of $1,868.65
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-6 weeks based on time worked w/ the District)
• Holidays: 9 observed holidays and 5 floating holidays
• Life Insurance w/ ability to obtain additional coverage
• Accidental Death and Dismemberment (AD&D) Insurance
• Survivor Benefits through BART
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.

Closing Date/Time: 11/18/2026 11:59 PM Pacific