Library Technology Specialist

Summary

Library Technology SpecialistThe Jacksonville Public Library is actively seeking a Library Technology Specialist. This is professional library work performing support of library systems applications and hardware. The work requires knowledge of techniques, methods and procedures used in the planning, support, and maintenance of library software applications and peripherals specific to library operations as well as a basic understanding of data analysis and reporting. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Contacts with others require skills in understanding and/or influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed mainly in an office environment, but field work may be required at branch libraries. After hours and on-call duty are occasionally required depending on assignment. The physical demands of this position consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting, using standard office and library equipment on an ongoing basis, and may be required to lift objects weighing up to 25 pounds and push loaded book trucks or dollies up to 50 pounds. The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval.Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!In addition, health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.Examples of WorkEvaluates, installs, operates, and conducts preventative maintenance on software applications and peripherals specific to library operations.Provides routine and escalated technical support (by email, phone and in person) to staff and customers.Troubleshoots and repairs or reports hardware and software problems specific to library applications.Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.Assists with development of and implements plans for audio visual equipment, computer hardware and software installations or upgrades.Recommends policy and procedural changes to resolve recurring problems related to library technology systems.Evaluates and/or prepares technical specifications, proposals, documentation, training, and related materials for assigned library applications.Consults with supervisor to determine technology needs and recommend appropriate hardware and software solutions.Maintains inventory and surplus of library electronic equipment.Verifies and receipts invoices per established procedures.Communicates with vendors to resolve shipment and invoice issues.Keeps abreast of best practices as it relates to library activities.Generates a variety of standard reports and performs ad hoc reports as requested including periodic audits of information to ensure data integrity.Summarizes and translates report data into organized, usable/actionable content to drive library strategic decision making.Assists with assigned projects, including leading a project task or activity.Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.Operates standard office and library equipment such as personal computers using work processing, spreadsheet, database, and other related software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.Demonstrates proficiency in the City of Jacksonville's competencies.Performs related work as required.Knowledge, Skills and AbilitiesKnowledge of the Library's organization, operation, policies, and procedures. Knowledge of the techniques, methods and procedures used in the evaluation, installation, operation and maintenance of audiovisual equipment, personal computers, and peripherals.Knowledge of help desk and desktop support customer service best practices.Skill in assisting and supporting others by building and maintaining relationships.Skill in calmly assessing when to escalate critical issues and enlisting the appropriate support.Skill in setting goals and deadlines while maintaining quality and accuracy.Skill in communicating important ideas and instructions in resolving operation problems.Ability to communicate effectively, both verbally and in writing.Ability to anticipate and manage the orderly implementation of change.Ability to identify what needs to be done and take appropriate action.Ability to analyze, identify, diagnose, and correct problems.Ability to train and provide instruction to others.Ability to schedule, assign, monitor and review the work of others.Ability to present a positive manner with customers.Ability to prioritize, plan, develop, organize, and implement plans for hardware and software projects or for digitization projects.Ability to retrieve and analyze and report on data from software applications.Ability to read, understand and apply technical hardware and software manuals.Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.Ability to operate standard office and library hardware and software such as personal computers using work processing, spreadsheet, database, and other software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.Ability to travel between locations to perform the assignments of the position.Open Requirements/Supplemental InformationA Bachelor's degree from an accredited institution with a preferred concentration in information science, information technology or other related field.One year of experience working with library applications and hardware.Experience in a library setting is preferred.LICENSING/CERTIFICATION/REGISTRATION :A valid driver's license is required prior to appointment and must be maintained during the employment in this class.Must obtain and maintain during employment in this class a City of Jacksonville Certification as a Public Driver.OTHER REQUIREMENTS :The probationary period for this classification is six months.A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process, please refer to the Frequently Asked Questions on the website.Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Job Description

Library Technology SpecialistThe Jacksonville Public Library is actively seeking a Library Technology Specialist. This is professional library work performing support of library systems applications and hardware. The work requires knowledge of techniques, methods and procedures used in the planning, support, and maintenance of library software applications and peripherals specific to library operations as well as a basic understanding of data analysis and reporting. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Contacts with others require skills in understanding and/or influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed mainly in an office environment, but field work may be required at branch libraries. After hours and on-call duty are occasionally required depending on assignment. The physical demands of this position consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting, using standard office and library equipment on an ongoing basis, and may be required to lift objects weighing up to 25 pounds and push loaded book trucks or dollies up to 50 pounds. The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval.Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!In addition, health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.Examples of WorkEvaluates, installs, operates, and conducts preventative maintenance on software applications and peripherals specific to library operations.Provides routine and escalated technical support (by email, phone and in person) to staff and customers.Troubleshoots and repairs or reports hardware and software problems specific to library applications.Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.Assists with development of and implements plans for audio visual equipment, computer hardware and software installations or upgrades.Recommends policy and procedural changes to resolve recurring problems related to library technology systems.Evaluates and/or prepares technical specifications, proposals, documentation, training, and related materials for assigned library applications.Consults with supervisor to determine technology needs and recommend appropriate hardware and software solutions.Maintains inventory and surplus of library electronic equipment.Verifies and receipts invoices per established procedures.Communicates with vendors to resolve shipment and invoice issues.Keeps abreast of best practices as it relates to library activities.Generates a variety of standard reports and performs ad hoc reports as requested including periodic audits of information to ensure data integrity.Summarizes and translates report data into organized, usable/actionable content to drive library strategic decision making.Assists with assigned projects, including leading a project task or activity.Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.Operates standard office and library equipment such as personal computers using work processing, spreadsheet, database, and other related software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.Demonstrates proficiency in the City of Jacksonville's competencies.Performs related work as required.Knowledge, Skills and AbilitiesKnowledge of the Library's organization, operation, policies, and procedures. Knowledge of the techniques, methods and procedures used in the evaluation, installation, operation and maintenance of audiovisual equipment, personal computers, and peripherals.Knowledge of help desk and desktop support customer service best practices.Skill in assisting and supporting others by building and maintaining relationships.Skill in calmly assessing when to escalate critical issues and enlisting the appropriate support.Skill in setting goals and deadlines while maintaining quality and accuracy.Skill in communicating important ideas and instructions in resolving operation problems.Ability to communicate effectively, both verbally and in writing.Ability to anticipate and manage the orderly implementation of change.Ability to identify what needs to be done and take appropriate action.Ability to analyze, identify, diagnose, and correct problems.Ability to train and provide instruction to others.Ability to schedule, assign, monitor and review the work of others.Ability to present a positive manner with customers.Ability to prioritize, plan, develop, organize, and implement plans for hardware and software projects or for digitization projects.Ability to retrieve and analyze and report on data from software applications.Ability to read, understand and apply technical hardware and software manuals.Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.Ability to operate standard office and library hardware and software such as personal computers using work processing, spreadsheet, database, and other software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.Ability to travel between locations to perform the assignments of the position.Open Requirements/Supplemental InformationA Bachelor's degree from an accredited institution with a preferred concentration in information science, information technology or other related field.One year of experience working with library applications and hardware.Experience in a library setting is preferred.LICENSING/CERTIFICATION/REGISTRATION :A valid driver's license is required prior to appointment and must be maintained during the employment in this class.Must obtain and maintain during employment in this class a City of Jacksonville Certification as a Public Driver.OTHER REQUIREMENTS :The probationary period for this classification is six months.A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process, please refer to the Frequently Asked Questions on the website.Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: