EMPLOYMENT PROGRAM SPECIALIST (WAGNER-PEYSER)

Summary

State of Tennessee Job InformationOpening Date/Time 10/06/2026 12:00AM Central TimeJob InformationState of Tennessee Job InformationOpening Date/Time 10/06/2026 12:00AM Central TimeClosing Date/Time 10/19/2026 11:59PM Central TimeSalary (Monthly) $4,098.00Salary (Annually) $49,176.00Job Type Full-TimeCity, State Location Memphis, TNDepartment Labor and Workforce DevelopmentLOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, SHELBY COUNTYFor More Information, Visit The Link Below lQualificationsEducation and Experience:Graduation from an accredited college or university with a bachelor's degree in human services, Social Work, Business Administration, or a related field; or equivalent work experience. A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.Substitution of Experience for Education:Experience in a customer service-related field such as, social service, community development, and retail customer service may be substituted on a year for year basis.Necessary Special Qualifications:Possession of a valid motor vehicle driver's licenseOverviewUnder general supervision, is responsible for performing advanced professional workforce services across multiple programs within the Workforce Services Division. Responsible for specific program areas including: SNAP Employment & Training (E&T), RESEA (Reemployment Services and Eligibility Assessment), H-2A Housing Inspection, Wagner-Peyser (AJC Workforce Services) to support statewide workforce initiatives through direct service delivery, program administration, outreach, compliance, and partnership coordination. Positions require flexibility, mobility, and engagement in both virtual and in-person environments.ResponsibilitiesSNAP Employment & Training (E&T)Conduct participant intake and assessments to develop individualized employment plans and verify eligibility and provide case management servicesConnect participants to training, education, and support services, Build partnerships with community organizations, educational institutions, and workforce partners.Support performance outcomes such as: Measurable Skills Gains, Credential attainment, Employment and retention outcomes. Maintain accurate documentation and ensure compliance with state and federal requirementsRESEA ModeratorConduct eligibility assessments for unemployment insurance claimants by guiding participants through RESEA program requirements and service plans. Provide referrals to workforce and training resources and explain program policies and compliance expectations.Document services and outcomes in case management systems and collaborate with UI staff, AJC teams, and leadership. Support reporting, scheduling, and continuous improvement effortsH-2A Housing InspectorTravel statewide to inspect agricultural worker housing and ensure compliance with federal and state safety and health standards.Inspect facilities including water, sanitation, electrical systems, and living conditions and document findings through reports, notes, and photographs. Work with employers to resolve deficiencies and achieve compliance.Conduct follow-up inspections and respond to complaints.Support program administration and regulatory coordination.Wagner-Peyser Workforce ServicesDeliver labor exchange services including: Job matching and placement, Career counseling and coaching, Resume and interview preparation.Provide services across American Job Center tiers (hub, comprehensive, affiliate, and outreach sites).Conduct outreach in rural and underserved communities by supporting employer engagement, recruitment, and workforce solutions.Utilize systems such as Jobs4TN (Virtual One Stop), Zendesk, and Microsoft Teams..Contribute to performance metrics including employment, retention, and engagement and ensure compliance with WIOA, Wagner-Peyser, and Equal Opportunity.Competencies (KSA's)CompetenciesCustomer FocusCollaboratesTech SavvyCommunicates EffectivelyDrives ResultsKnowledgesLaw and GovernmentPersonnel and Human ResourcesInformation TechnologyCustomer and Personal ServiceAdministration and Managemen tSkillsActive Learning and ListeningService OrientationComplex Problem SolvingCoordinationCritical ThinkingAbilitiesWritten ComprehensionDeductive ReasoningInductive ReasoningProblem SensitivityInformation OrderingTools & EquipmentPersonal Desk/LaptopCellular PhonePrinterPortable MonitorPortable ScannerTN Driver StandardsState of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:A valid driver's licenseFor the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.Agencies may allow an exception based on other factors.#J-18808-Ljbffr

Job Description

State of Tennessee Job InformationOpening Date/Time 10/06/2026 12:00AM Central TimeJob InformationState of Tennessee Job InformationOpening Date/Time 10/06/2026 12:00AM Central TimeClosing Date/Time 10/19/2026 11:59PM Central TimeSalary (Monthly) $4,098.00Salary (Annually) $49,176.00Job Type Full-TimeCity, State Location Memphis, TNDepartment Labor and Workforce DevelopmentLOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, SHELBY COUNTYFor More Information, Visit The Link Below lQualificationsEducation and Experience:Graduation from an accredited college or university with a bachelor's degree in human services, Social Work, Business Administration, or a related field; or equivalent work experience. A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.Substitution of Experience for Education:Experience in a customer service-related field such as, social service, community development, and retail customer service may be substituted on a year for year basis.Necessary Special Qualifications:Possession of a valid motor vehicle driver's licenseOverviewUnder general supervision, is responsible for performing advanced professional workforce services across multiple programs within the Workforce Services Division. Responsible for specific program areas including: SNAP Employment & Training (E&T), RESEA (Reemployment Services and Eligibility Assessment), H-2A Housing Inspection, Wagner-Peyser (AJC Workforce Services) to support statewide workforce initiatives through direct service delivery, program administration, outreach, compliance, and partnership coordination. Positions require flexibility, mobility, and engagement in both virtual and in-person environments.ResponsibilitiesSNAP Employment & Training (E&T)Conduct participant intake and assessments to develop individualized employment plans and verify eligibility and provide case management servicesConnect participants to training, education, and support services, Build partnerships with community organizations, educational institutions, and workforce partners.Support performance outcomes such as: Measurable Skills Gains, Credential attainment, Employment and retention outcomes. Maintain accurate documentation and ensure compliance with state and federal requirementsRESEA ModeratorConduct eligibility assessments for unemployment insurance claimants by guiding participants through RESEA program requirements and service plans. Provide referrals to workforce and training resources and explain program policies and compliance expectations.Document services and outcomes in case management systems and collaborate with UI staff, AJC teams, and leadership. Support reporting, scheduling, and continuous improvement effortsH-2A Housing InspectorTravel statewide to inspect agricultural worker housing and ensure compliance with federal and state safety and health standards.Inspect facilities including water, sanitation, electrical systems, and living conditions and document findings through reports, notes, and photographs. Work with employers to resolve deficiencies and achieve compliance.Conduct follow-up inspections and respond to complaints.Support program administration and regulatory coordination.Wagner-Peyser Workforce ServicesDeliver labor exchange services including: Job matching and placement, Career counseling and coaching, Resume and interview preparation.Provide services across American Job Center tiers (hub, comprehensive, affiliate, and outreach sites).Conduct outreach in rural and underserved communities by supporting employer engagement, recruitment, and workforce solutions.Utilize systems such as Jobs4TN (Virtual One Stop), Zendesk, and Microsoft Teams..Contribute to performance metrics including employment, retention, and engagement and ensure compliance with WIOA, Wagner-Peyser, and Equal Opportunity.Competencies (KSA's)CompetenciesCustomer FocusCollaboratesTech SavvyCommunicates EffectivelyDrives ResultsKnowledgesLaw and GovernmentPersonnel and Human ResourcesInformation TechnologyCustomer and Personal ServiceAdministration and Managemen tSkillsActive Learning and ListeningService OrientationComplex Problem SolvingCoordinationCritical ThinkingAbilitiesWritten ComprehensionDeductive ReasoningInductive ReasoningProblem SensitivityInformation OrderingTools & EquipmentPersonal Desk/LaptopCellular PhonePrinterPortable MonitorPortable ScannerTN Driver StandardsState of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:A valid driver's licenseFor the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.Agencies may allow an exception based on other factors.#J-18808-Ljbffr