Regulatory Program Specialist - 1

Summary

The Regulatory Program Specialist works in the Florida Department of Health's Division of Medical Quality Assurance, Bureau of Operations, supporting the licensure maintenance of healthcare practitioner licenses. The role involves processing license renewals and certifications, assisting with complex regulatory inquiries, conducting research in licensing databases, and providing direction to healthcare professionals regarding their license status. The incumbent must demonstrate strong problem-solving skills and work independently while ensuring accuracy of licensee data and compliance with department rules and statutes.Key qualifications: Minimum 2 years of customer service experience handling inbound calls and/or chatsMinimum 2 years processing licensure or renewal applicationsAbility to interpret and apply continuing education and financial responsibility rulesAbility to communicate effectively via phone, email, and in public-facing settingsKnowledge of office procedures and working knowledge of word processing, email, and spreadsheet softwareAbility to work independently and manage multiple tasks in a professional office environment#J-18808-Ljbffr

Job Description

The Regulatory Program Specialist works in the Florida Department of Health's Division of Medical Quality Assurance, Bureau of Operations, supporting the licensure maintenance of healthcare practitioner licenses. The role involves processing license renewals and certifications, assisting with complex regulatory inquiries, conducting research in licensing databases, and providing direction to healthcare professionals regarding their license status. The incumbent must demonstrate strong problem-solving skills and work independently while ensuring accuracy of licensee data and compliance with department rules and statutes.Key qualifications: Minimum 2 years of customer service experience handling inbound calls and/or chatsMinimum 2 years processing licensure or renewal applicationsAbility to interpret and apply continuing education and financial responsibility rulesAbility to communicate effectively via phone, email, and in public-facing settingsKnowledge of office procedures and working knowledge of word processing, email, and spreadsheet softwareAbility to work independently and manage multiple tasks in a professional office environment#J-18808-Ljbffr