Public Safety Call Taker

Summary

Public Safety Call Taker Learn more about our Benefits & Wellness Incentives We're looking for a Public Safety Call Taker to join the Kingman Fire Department Communications Center. This role serves as the first point of contact for citizens requesting police, fire, or emergency medical assistance. Call Takers answer 9-1-1 and non-emergency calls, gather critical information, and ensure accurate details are entered into the system so the appropriate response can be initiated quickly. Call Takers must think quickly, remain composed, and use sound judgment while working in a fast-paced, high-volume environment that operates 24 hours a day, seven days a week. About You You're calm under pressure and able to stay focused when things get intense. You communicate clearly and take pride in helping others during some of their most difficult moments. You're comfortable multitasking, using computer systems, and following established procedures while still thinking critically in real time.What You'll Need To Be Successful In This Role High school diploma or GED Experience working in a fast-paced environment with multiple priorities Experience providing customer service and responding to public inquiries Basic computer experience Valid Arizona Driver License or ability to obtain one prior to employment Ability to obtain and maintain the following certifications within required training timelines: Arizona Criminal Justice Information System (ACJIS) within six (6) months of hire. Emergency Medical Dispatch (EMD) within six (6) months of hire. Cardiopulmonary Resuscitation (CPR) within six (6) months of hire. Public Safety Telecommunicator within one (1) year of hire. NIMS ICS-100, ICS-200, ICS-700, and ICS-800 within one (1) year of hire.What You'll Do For The City Of Kingman Emergency & Non-Emergency Call Handling (50%): Answer emergency and non-emergency calls for police, fire, and medical assistance. Gather, organize, and process information from callers who may be injured, confused, or abusive, while remaining calm and professional. Shows empathy and instill confidence in the caller to obtain accurate and essential information. Determine which agency or agencies should respond based on the information provided. Information Entry & CAD Updates (40%): Enter initial call information into the Computer Aided Dispatch (CAD) system while maintaining contact with the reporting party. Continuously update call details as new information is received to ensure accurate and timely response. Operational Support & Compliance (10%): Assist other employees when not occupied with primary call-taking duties. Attend mandatory trainings and meetings. Support department accreditation efforts.Work Environment: Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.Commitment To Safety And Wellness: It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.Be Part Of Something Great - Build Your Future In Kingman The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader's Digest named Kingman one of the "Nicest Places in Arizona" for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and DevelopmentThe City of Kingman is a 2022, 2023, 2024 and 2025 Gallagher Best-in-Class employer. This award recognizes our commitment to supporting better employee wellbeing and building a resilient organizational culture.At the City of Kingman, we strive to provide a world-class work environment where employee well-being is a valued priority. Our benefits are thoughtfully designed to be competitive and affordable, allowing each person to take care of themselves and their loved ones. We also work hard to ensure that our employees are appropriately compensated and appreciated, while providing opportunities for professional development and career mobility.Health Excellent medical, dental and vision insurance Telemedicine available at $0 cost-sharing through AZ Blue Telehealth for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA) The City of Kingman offers a maximum allocation of $35.41 per pay period for individual coverage and up to $70.83 per pay period for family coverage towards the employee's Health Savings Account (HSA). Over the span of 24 pay periods, this totals a maximum of $850 for individual coverage and up to $1,700 for family coverage. Contributions are typically available approximately 5-7 business days after each pay date. Employer-paid group basic life insurance coverage for employee and dependents on medical plan Supplemental group insurance and third-party options available Personify Health, our comprehensive well-being platform designed to push you towards good health in mind, body and spirit Participation incentives with up to $300 redeemable annually Digbi Health, a gut-microbiome and genetics-based virtual care program designed to support individuals with obesity, diabetes, digestive disorders, and other chronic conditions. Sword, a physical therapy program that can be done anywhere, anytime. Includes women's pelvic health therapy! Multiple on-site preventative screenings and services Work/Life support services through SupportLinc Employee Assistance Program (EAP) Six free counseling sessions annually. The Northwest Arizona Employee Benefit Trust ("NAEBT"), to which the City of Kingman is a member, posts it meeting Notices, Agendas and Minutes on the NAEBT website, which can be found at www.naebt.org.Leave 12 paid holidays, including a floating birthday holiday each year. 16-35 paid vacation days per year 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hours per pay period (approx. 9-12 sick days per year) Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including bereavement, military training, and jury duty. Leave donation programFinancial Tuition reimbursement up to $4,500 annually Shift differential pay (2nd & 3rd shift) Bonus Programs Skill-based, Certification & Bilingual Pay Clothing Allowance for Uniformed PersonnelRecognition & Appreciation Service Awards at 5 ($500), 10 ($1000), 15 ($1500), 20 ($2000)+ years of service Mission, Vision, Values (MVV) Excellence Awards Safety Awards Biannual All-Employee BBQ Lunch Annual Employee Pool PartyRetirement City matching to AZ State Retirement System & Long Term Disability (ASRS) Additional retirement solutions available through optional third-party on pre-tax basis, including 457-deferred compensation and Roth IRA.

Job Description

Public Safety Call Taker Learn more about our Benefits & Wellness Incentives We're looking for a Public Safety Call Taker to join the Kingman Fire Department Communications Center. This role serves as the first point of contact for citizens requesting police, fire, or emergency medical assistance. Call Takers answer 9-1-1 and non-emergency calls, gather critical information, and ensure accurate details are entered into the system so the appropriate response can be initiated quickly. Call Takers must think quickly, remain composed, and use sound judgment while working in a fast-paced, high-volume environment that operates 24 hours a day, seven days a week. About You You're calm under pressure and able to stay focused when things get intense. You communicate clearly and take pride in helping others during some of their most difficult moments. You're comfortable multitasking, using computer systems, and following established procedures while still thinking critically in real time.What You'll Need To Be Successful In This Role High school diploma or GED Experience working in a fast-paced environment with multiple priorities Experience providing customer service and responding to public inquiries Basic computer experience Valid Arizona Driver License or ability to obtain one prior to employment Ability to obtain and maintain the following certifications within required training timelines: Arizona Criminal Justice Information System (ACJIS) within six (6) months of hire. Emergency Medical Dispatch (EMD) within six (6) months of hire. Cardiopulmonary Resuscitation (CPR) within six (6) months of hire. Public Safety Telecommunicator within one (1) year of hire. NIMS ICS-100, ICS-200, ICS-700, and ICS-800 within one (1) year of hire.What You'll Do For The City Of Kingman Emergency & Non-Emergency Call Handling (50%): Answer emergency and non-emergency calls for police, fire, and medical assistance. Gather, organize, and process information from callers who may be injured, confused, or abusive, while remaining calm and professional. Shows empathy and instill confidence in the caller to obtain accurate and essential information. Determine which agency or agencies should respond based on the information provided. Information Entry & CAD Updates (40%): Enter initial call information into the Computer Aided Dispatch (CAD) system while maintaining contact with the reporting party. Continuously update call details as new information is received to ensure accurate and timely response. Operational Support & Compliance (10%): Assist other employees when not occupied with primary call-taking duties. Attend mandatory trainings and meetings. Support department accreditation efforts.Work Environment: Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.Commitment To Safety And Wellness: It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.Be Part Of Something Great - Build Your Future In Kingman The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader's Digest named Kingman one of the "Nicest Places in Arizona" for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and DevelopmentThe City of Kingman is a 2022, 2023, 2024 and 2025 Gallagher Best-in-Class employer. This award recognizes our commitment to supporting better employee wellbeing and building a resilient organizational culture.At the City of Kingman, we strive to provide a world-class work environment where employee well-being is a valued priority. Our benefits are thoughtfully designed to be competitive and affordable, allowing each person to take care of themselves and their loved ones. We also work hard to ensure that our employees are appropriately compensated and appreciated, while providing opportunities for professional development and career mobility.Health Excellent medical, dental and vision insurance Telemedicine available at $0 cost-sharing through AZ Blue Telehealth for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA) The City of Kingman offers a maximum allocation of $35.41 per pay period for individual coverage and up to $70.83 per pay period for family coverage towards the employee's Health Savings Account (HSA). Over the span of 24 pay periods, this totals a maximum of $850 for individual coverage and up to $1,700 for family coverage. Contributions are typically available approximately 5-7 business days after each pay date. Employer-paid group basic life insurance coverage for employee and dependents on medical plan Supplemental group insurance and third-party options available Personify Health, our comprehensive well-being platform designed to push you towards good health in mind, body and spirit Participation incentives with up to $300 redeemable annually Digbi Health, a gut-microbiome and genetics-based virtual care program designed to support individuals with obesity, diabetes, digestive disorders, and other chronic conditions. Sword, a physical therapy program that can be done anywhere, anytime. Includes women's pelvic health therapy! Multiple on-site preventative screenings and services Work/Life support services through SupportLinc Employee Assistance Program (EAP) Six free counseling sessions annually. The Northwest Arizona Employee Benefit Trust ("NAEBT"), to which the City of Kingman is a member, posts it meeting Notices, Agendas and Minutes on the NAEBT website, which can be found at www.naebt.org.Leave 12 paid holidays, including a floating birthday holiday each year. 16-35 paid vacation days per year 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hours per pay period (approx. 9-12 sick days per year) Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including bereavement, military training, and jury duty. Leave donation programFinancial Tuition reimbursement up to $4,500 annually Shift differential pay (2nd & 3rd shift) Bonus Programs Skill-based, Certification & Bilingual Pay Clothing Allowance for Uniformed PersonnelRecognition & Appreciation Service Awards at 5 ($500), 10 ($1000), 15 ($1500), 20 ($2000)+ years of service Mission, Vision, Values (MVV) Excellence Awards Safety Awards Biannual All-Employee BBQ Lunch Annual Employee Pool PartyRetirement City matching to AZ State Retirement System & Long Term Disability (ASRS) Additional retirement solutions available through optional third-party on pre-tax basis, including 457-deferred compensation and Roth IRA.