Operations Center Investigator - 3rd Shift

Summary

About The RoleAs Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.What You'll DoAssist stores, loss prevention and store management with CCTV surveillance of shoplifting suspectsAssist store and district loss prevention peers with fraud investigations related to Kohl's cards and other scamsWork with the Organized Retail Crime (ORC) team to supplement case building of internal and external theft casesProvide CCTV video to local and federal law enforcement related to theft and safety eventsDisposition real-time alerts about safety, weather, and civil unrest provided by a third‑party vendorProvide communication to field and corporate partners depending on alert severity and proximity to storesGuide store teams in proper actions regarding safety events and threats to the storeCommunicate effectively with senior and executive leadershipDisposition alarm calls from our third‑party alarm company related to potential burglary, vandalism and store safety eventsGuide store teams on company policyAdditional tasks may be assignedRequired SkillsEffective verbal and written communication skillsProficient computer skills, including Google Suite productsAbility to collaborate with peers on complex projectsAdaptability to changes in processes and technologyAbility to maintain composure during critical situationsExperienced multitaskerAdept prioritization and decision‑making abilitiesWillingness to take control of tense situations and provide clear and direct instructionsPreferredExperience in shoplifting apprehensions, fraud investigations and retail store operationsWorking knowledge of Microsoft and Google applicationsAbility to analyze data and summarize resultsPrior retail loss prevention experienceSpecial RequirementsAbility to work a flexible schedule to include nights and weekends as needed#J-18808-Ljbffr

Job Description

About The RoleAs Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.What You'll DoAssist stores, loss prevention and store management with CCTV surveillance of shoplifting suspectsAssist store and district loss prevention peers with fraud investigations related to Kohl's cards and other scamsWork with the Organized Retail Crime (ORC) team to supplement case building of internal and external theft casesProvide CCTV video to local and federal law enforcement related to theft and safety eventsDisposition real-time alerts about safety, weather, and civil unrest provided by a third‑party vendorProvide communication to field and corporate partners depending on alert severity and proximity to storesGuide store teams in proper actions regarding safety events and threats to the storeCommunicate effectively with senior and executive leadershipDisposition alarm calls from our third‑party alarm company related to potential burglary, vandalism and store safety eventsGuide store teams on company policyAdditional tasks may be assignedRequired SkillsEffective verbal and written communication skillsProficient computer skills, including Google Suite productsAbility to collaborate with peers on complex projectsAdaptability to changes in processes and technologyAbility to maintain composure during critical situationsExperienced multitaskerAdept prioritization and decision‑making abilitiesWillingness to take control of tense situations and provide clear and direct instructionsPreferredExperience in shoplifting apprehensions, fraud investigations and retail store operationsWorking knowledge of Microsoft and Google applicationsAbility to analyze data and summarize resultsPrior retail loss prevention experienceSpecial RequirementsAbility to work a flexible schedule to include nights and weekends as needed#J-18808-Ljbffr