Dispatcher

Summary

Dispatcher

Function / Position Summary: Maintain excellent communication with drivers, schools, public, and department staff, by responding to all two-way radio and telephone inquiries in a timely, pleasant, and professional manner. Work through/troubleshoot issues and concerns as they relate to routes and programs.

Job Duties / Responsibilities:

• Responds to radio and telephone inquiries in a timely and professional manner.
• Prepares, processes, and archives accurate records, data, and reports associated with routes and programs as assigned.
• Acknowledges and maintains confidentiality at all times.
• Collaborates with district and department staff to effectively solve problems in a constructive and professional manner.
• Assists in the planning and maintenance of routes and programs.
• Flexibility in the assigned work schedule is a requirement. Weekends and/or overtime may be requested based on operational needs.
• May be required to work at either transportation location based on operational needs. In addition, may be required to attend training or meetings off site.
• Other duties as assigned.

Education: High School Diploma or equivalent. Valid Illinois commercial driver's license (CDL) preferred. Current school bus driving permit/endorsement preferred. Bilingual - Spanish/English (written/verbal) preferred.

Experience / Knowledge: Experience in the transportation field is preferred. Computerized routing experience preferred, Versa trans routing experience a plus. Customer service experience preferred. Must be highly organized and detail oriented. Working knowledge of electronic record keeping, data entry, and retrieval.

Physical Demands: Frequently work at a fast pace with unscheduled interruptions.

Terms of Employment: This is a 10-month position. Salary and benefits as established by the Board of Education and set forth in the collective bargaining agreement. The starting rate for this position is $26.71/hr.

Job Description

Dispatcher

Function / Position Summary: Maintain excellent communication with drivers, schools, public, and department staff, by responding to all two-way radio and telephone inquiries in a timely, pleasant, and professional manner. Work through/troubleshoot issues and concerns as they relate to routes and programs.

Job Duties / Responsibilities:

• Responds to radio and telephone inquiries in a timely and professional manner.
• Prepares, processes, and archives accurate records, data, and reports associated with routes and programs as assigned.
• Acknowledges and maintains confidentiality at all times.
• Collaborates with district and department staff to effectively solve problems in a constructive and professional manner.
• Assists in the planning and maintenance of routes and programs.
• Flexibility in the assigned work schedule is a requirement. Weekends and/or overtime may be requested based on operational needs.
• May be required to work at either transportation location based on operational needs. In addition, may be required to attend training or meetings off site.
• Other duties as assigned.

Education: High School Diploma or equivalent. Valid Illinois commercial driver's license (CDL) preferred. Current school bus driving permit/endorsement preferred. Bilingual - Spanish/English (written/verbal) preferred.

Experience / Knowledge: Experience in the transportation field is preferred. Computerized routing experience preferred, Versa trans routing experience a plus. Customer service experience preferred. Must be highly organized and detail oriented. Working knowledge of electronic record keeping, data entry, and retrieval.

Physical Demands: Frequently work at a fast pace with unscheduled interruptions.

Terms of Employment: This is a 10-month position. Salary and benefits as established by the Board of Education and set forth in the collective bargaining agreement. The starting rate for this position is $26.71/hr.