Dispatcher

Summary

Dispatcher D&D Plumbing, Heating, and AC is looking for a true Dispatcher the person who owns the board, keeps the trucks moving, and keeps customers in the loop from the first call to the last job of the day.This isn't a phones-only seat. You're the hub of the operation. If you're organized, quick-thinking, and you like the pace of a busy service board, we want to talk to you.$19.00 $25.00 per hour, based on experienceOur schedule shifts with the season, and we're upfront about it:Peak season (spring/summer): Tuesday Friday, 10:00 AM 7:00 PM | Saturday, 8:00 AM 3:00 PMOff-season (fall/winter): Monday Friday, 8:00 AM 5:00 PMWe need someone who can flex between the two. In return, you get your weekends back and a steady weekday schedule for a good part of the year.Build and manage the daily dispatch board, assigning technicians and installers by skill, location, and capacityAdjust the board in real time as emergency calls, delays, and add-on work come inKeep customers informed on arrival windows, delays, and job statusCommunicate with technicians throughout the day on job progress, parts needs, and next assignmentsMaintain accurate customer records, job notes, and dispatch history in our software systemCoordinate daily with the Plumbing Manager and Field Operations Manager on scheduling prioritiesHandle customer concerns with professionalism and escalate when appropriateSupport the office team with call overflow during peak volumeMinimum 6 months of dispatch and/or customer service experienceAvailability and flexibility for a seasonal schedule, including Saturdays during peak seasonExcellent phone presence and clear written communicationStrong organizational skills and the ability to juggle competing priorities without losing trackSelf-starter with a great attitude who takes ownership and doesn't wait to be askedTeam player who's eager to learn the trade side of the businessDependable attendance$19.00 $25.00 per hourWeekends off during the off-season and a shortened Saturday during peakMedical, dental, and vision insurance401(k) with company matchPTO and paid holidaysOngoing training and support no dispatch software experience needed to startStable, year-round work with a growing companyOrganized operation with supportive leadershipDirect impact on the success of the field teamClear path for growth into lead dispatcher, dispatch supervisor, or office managementA culture that rewards effort and resultsD&D Plumbing, Heating, and AC is a growing residential plumbing, heating, and air conditioning company focused on delivering a 5-star experience for our customers and building a team that wins together.

Job Description

Dispatcher D&D Plumbing, Heating, and AC is looking for a true Dispatcher the person who owns the board, keeps the trucks moving, and keeps customers in the loop from the first call to the last job of the day.This isn't a phones-only seat. You're the hub of the operation. If you're organized, quick-thinking, and you like the pace of a busy service board, we want to talk to you.$19.00 $25.00 per hour, based on experienceOur schedule shifts with the season, and we're upfront about it:Peak season (spring/summer): Tuesday Friday, 10:00 AM 7:00 PM | Saturday, 8:00 AM 3:00 PMOff-season (fall/winter): Monday Friday, 8:00 AM 5:00 PMWe need someone who can flex between the two. In return, you get your weekends back and a steady weekday schedule for a good part of the year.Build and manage the daily dispatch board, assigning technicians and installers by skill, location, and capacityAdjust the board in real time as emergency calls, delays, and add-on work come inKeep customers informed on arrival windows, delays, and job statusCommunicate with technicians throughout the day on job progress, parts needs, and next assignmentsMaintain accurate customer records, job notes, and dispatch history in our software systemCoordinate daily with the Plumbing Manager and Field Operations Manager on scheduling prioritiesHandle customer concerns with professionalism and escalate when appropriateSupport the office team with call overflow during peak volumeMinimum 6 months of dispatch and/or customer service experienceAvailability and flexibility for a seasonal schedule, including Saturdays during peak seasonExcellent phone presence and clear written communicationStrong organizational skills and the ability to juggle competing priorities without losing trackSelf-starter with a great attitude who takes ownership and doesn't wait to be askedTeam player who's eager to learn the trade side of the businessDependable attendance$19.00 $25.00 per hourWeekends off during the off-season and a shortened Saturday during peakMedical, dental, and vision insurance401(k) with company matchPTO and paid holidaysOngoing training and support no dispatch software experience needed to startStable, year-round work with a growing companyOrganized operation with supportive leadershipDirect impact on the success of the field teamClear path for growth into lead dispatcher, dispatch supervisor, or office managementA culture that rewards effort and resultsD&D Plumbing, Heating, and AC is a growing residential plumbing, heating, and air conditioning company focused on delivering a 5-star experience for our customers and building a team that wins together.