Dispatcher

Summary

Dispatcher Great dispatchers do more than fill a schedule. They keep technicians productive, customers informed, and the entire service operation moving.Jones Services is looking for a Dispatcher to join our team in Goshen, NY. This is a fast-paced role where you'll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we're putting the right technician in front of the right customer at the right time.If you're highly organized, comfortable making decisions, and can stay calm when the schedule changes unexpectedly, this could be a great opportunity for you.What You'll Do Manage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service techniciansDispatch technicians to service calls based on skill set, location, availability, priority, and customer needsMaintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive timeMonitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come inCommunicate clearly with technicians regarding schedules, job information, changes, and next assignmentsWork closely with Customer Service Representatives to coordinate newly booked calls and scheduling needsKeep customers informed of technician arrival windows, delays, or changes to their appointmentsIdentify open schedule capacity and work with the team to help fill available appointment opportunitiesPrioritize urgent service needs while balancing previously scheduled customersReview upcoming calls to ensure technicians are appropriately matched to the work being performedMaintain accurate customer, technician, and appointment information in the scheduling systemFollow up with technicians when additional information, job status updates, or next-step decisions are neededHelp ensure completed calls are properly closed out and technicians are ready for their next assignmentCommunicate scheduling challenges, capacity concerns, and service issues to leadershipPartner with field leadership and customer service to help provide an outstanding experience from the initial call through completion of serviceRemain flexible and solution-oriented as priorities change throughout the dayWhat We're Looking For Previous dispatching, scheduling, customer service, call center, or service coordination experience preferredExperience dispatching technicians in HVAC, plumbing, electrical, home services, or another field-service environment is strongly preferredStrong organizational and time-management skillsAbility to make decisions quickly while balancing multiple prioritiesComfortable managing a high volume of activity in a fast-paced environmentStrong verbal and written communication skillsConfident communicating with both customers and field techniciansAbility to remain calm and professional when schedules change or problems ariseStrong attention to detail and commitment to maintaining accurate informationAbility to anticipate problems instead of waiting for them to happenTeam-oriented mindset with a willingness to communicate and collaborate across departmentsExperience with ServiceTitan or another field-service management platform is a plusWhat Makes a Great Jones Services Dispatcher? You don't simply wait for someone to tell you what to do next.You're watching the schedule, anticipating where problems may occur, communicating before someone has to ask, and constantly looking for the best way to keep the day moving.You understand that an open technician slot can mean a missed opportunity, a poorly matched call can hurt both the technician and the customer experience, and a lack of communication can quickly create frustration.Successful Dispatchers take ownership of the board and treat the success of the service day as their responsibility.Why Join Jones Services? At Jones Services, our focus is on providing a best-in-class workplace while delivering world-class service to our customers.Comprehensive Benefits: Medical, dental, and vision coverage to help protect you and your family.401(k) with Company Match: Build toward your long-term financial goals with company-supported retirement savings.Paid Time Off & Paid Holidays: Take time away from work to recharge and enjoy life outside of the office.Training & Development: We believe in developing our people and providing opportunities to build new skills and grow professionally.Career Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance their careers.Supportive Team Environment: Work alongside customer service, field leadership, technicians, and other team members focused on helping one another succeed.About Jones Services Jones Services provides heating, cooling, plumbing, and electrical services to homeowners throughout the Hudson Valley and surrounding communities.Our customers depend on us when something in their home isn't working, and our Dispatch team plays a critical role in making sure help gets to them efficiently.If you're organized, proactive, comfortable making decisions, and enjoy being at the center of a fast-moving operation, we want to hear from you.Apply today to join Jones Services as a Dispatcher.$50,000 - $55,000 a year

Job Description

Dispatcher Great dispatchers do more than fill a schedule. They keep technicians productive, customers informed, and the entire service operation moving.Jones Services is looking for a Dispatcher to join our team in Goshen, NY. This is a fast-paced role where you'll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we're putting the right technician in front of the right customer at the right time.If you're highly organized, comfortable making decisions, and can stay calm when the schedule changes unexpectedly, this could be a great opportunity for you.What You'll Do Manage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service techniciansDispatch technicians to service calls based on skill set, location, availability, priority, and customer needsMaintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive timeMonitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come inCommunicate clearly with technicians regarding schedules, job information, changes, and next assignmentsWork closely with Customer Service Representatives to coordinate newly booked calls and scheduling needsKeep customers informed of technician arrival windows, delays, or changes to their appointmentsIdentify open schedule capacity and work with the team to help fill available appointment opportunitiesPrioritize urgent service needs while balancing previously scheduled customersReview upcoming calls to ensure technicians are appropriately matched to the work being performedMaintain accurate customer, technician, and appointment information in the scheduling systemFollow up with technicians when additional information, job status updates, or next-step decisions are neededHelp ensure completed calls are properly closed out and technicians are ready for their next assignmentCommunicate scheduling challenges, capacity concerns, and service issues to leadershipPartner with field leadership and customer service to help provide an outstanding experience from the initial call through completion of serviceRemain flexible and solution-oriented as priorities change throughout the dayWhat We're Looking For Previous dispatching, scheduling, customer service, call center, or service coordination experience preferredExperience dispatching technicians in HVAC, plumbing, electrical, home services, or another field-service environment is strongly preferredStrong organizational and time-management skillsAbility to make decisions quickly while balancing multiple prioritiesComfortable managing a high volume of activity in a fast-paced environmentStrong verbal and written communication skillsConfident communicating with both customers and field techniciansAbility to remain calm and professional when schedules change or problems ariseStrong attention to detail and commitment to maintaining accurate informationAbility to anticipate problems instead of waiting for them to happenTeam-oriented mindset with a willingness to communicate and collaborate across departmentsExperience with ServiceTitan or another field-service management platform is a plusWhat Makes a Great Jones Services Dispatcher? You don't simply wait for someone to tell you what to do next.You're watching the schedule, anticipating where problems may occur, communicating before someone has to ask, and constantly looking for the best way to keep the day moving.You understand that an open technician slot can mean a missed opportunity, a poorly matched call can hurt both the technician and the customer experience, and a lack of communication can quickly create frustration.Successful Dispatchers take ownership of the board and treat the success of the service day as their responsibility.Why Join Jones Services? At Jones Services, our focus is on providing a best-in-class workplace while delivering world-class service to our customers.Comprehensive Benefits: Medical, dental, and vision coverage to help protect you and your family.401(k) with Company Match: Build toward your long-term financial goals with company-supported retirement savings.Paid Time Off & Paid Holidays: Take time away from work to recharge and enjoy life outside of the office.Training & Development: We believe in developing our people and providing opportunities to build new skills and grow professionally.Career Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance their careers.Supportive Team Environment: Work alongside customer service, field leadership, technicians, and other team members focused on helping one another succeed.About Jones Services Jones Services provides heating, cooling, plumbing, and electrical services to homeowners throughout the Hudson Valley and surrounding communities.Our customers depend on us when something in their home isn't working, and our Dispatch team plays a critical role in making sure help gets to them efficiently.If you're organized, proactive, comfortable making decisions, and enjoy being at the center of a fast-moving operation, we want to hear from you.Apply today to join Jones Services as a Dispatcher.$50,000 - $55,000 a year