DISPATCHER

Summary

Dispatcher

Implement and maintain an effective dispatch system

Must have automotive service experience

Manages the workflow in the shop

Coordinate and assign tickets to the technicians

Ensure the shop is efficient and productive

Communicate between technicians, service advisors and management

Ensuring completed repairs meet quality standards and perform road test on all vehicles

Monitor the progress of repairs, update job status, and proactively communicate any delays or issues

Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken

Maintains high customer satisfaction ratings

Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department

Maintains a clean work area

Other duties assigned

Job Description

Dispatcher

Implement and maintain an effective dispatch system

Must have automotive service experience

Manages the workflow in the shop

Coordinate and assign tickets to the technicians

Ensure the shop is efficient and productive

Communicate between technicians, service advisors and management

Ensuring completed repairs meet quality standards and perform road test on all vehicles

Monitor the progress of repairs, update job status, and proactively communicate any delays or issues

Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken

Maintains high customer satisfaction ratings

Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department

Maintains a clean work area

Other duties assigned