Emergency Dispatcher - 2nd Shift

Summary

Emergency Dispatcher 2nd Shift The role involves handling inbound calls from push button emergency phones in elevators, pool areas, and other emergency locations. No dispatcher experience is required; extensive on-the-job training is provided. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.Kings III is a growing, dynamic company established in 1989. We're a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We're on a mission for change for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!What You'll Do:Respond to testing and emergency callsAnswer a high volume of inbound calls from customers and vendorsAddress inquiries, provide accurate customer details, and document updates on emergency situationsNotify the customer call list of emergent and non-emergent situationsDispatch the Elevator Company or the appropriate authorities when necessaryManage multiple software programs for call handling and team communicationCommunicate updates clearly and conciselyProvide world class customer serviceFollow and abide by our core valuesWhat You'll Bring:High school diploma or GED1-year customer service, call center, or dispatcher experienceAvailability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)Bilingual in English and Spanish preferredExtraordinary customer service skills that meet quality standards for servicesExcellent oral and written communication and interpersonal skillsExceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interruptingWorking knowledge of Microsoft Word, Excel, and OutlookSelf-motivated with ability to work independently as well as part of a teamAccurately type at least 35 wpm with an accuracy rate of 95% or betterHigh rate of accuracy and attention to detailDependable and organizedPositive, competitive, and a determined attitudeA sense of humor is a plus, we like to have fun!Our mission statement is simple - We provide critical communications services to help people in distress.Our Core Values are even simpler:Honesty & IntegrityService to the customer above all elseDo what is rightGood enough is not good enough: pursue excellenceEncourage individual initiative and growthBy living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.What's in it For You:Medical insurance with 1 HSA and 2 PPO plan optionsDental, vision, life, short- and long-term disability insurance401k with company contributionEmployee Assistance Program (EAP)Company paid telemedicine 24/7 access8 paid holidays, plus 1 floating holiday15 days of PTO accrued in year 1Generous referral bonus programWork life balance (a must!)Team building, company events, attendance at our annual meeting and fun night, and other fun eventsRelaxed professional dress codeKings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Description

Emergency Dispatcher 2nd Shift The role involves handling inbound calls from push button emergency phones in elevators, pool areas, and other emergency locations. No dispatcher experience is required; extensive on-the-job training is provided. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.Kings III is a growing, dynamic company established in 1989. We're a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We're on a mission for change for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!What You'll Do:Respond to testing and emergency callsAnswer a high volume of inbound calls from customers and vendorsAddress inquiries, provide accurate customer details, and document updates on emergency situationsNotify the customer call list of emergent and non-emergent situationsDispatch the Elevator Company or the appropriate authorities when necessaryManage multiple software programs for call handling and team communicationCommunicate updates clearly and conciselyProvide world class customer serviceFollow and abide by our core valuesWhat You'll Bring:High school diploma or GED1-year customer service, call center, or dispatcher experienceAvailability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)Bilingual in English and Spanish preferredExtraordinary customer service skills that meet quality standards for servicesExcellent oral and written communication and interpersonal skillsExceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interruptingWorking knowledge of Microsoft Word, Excel, and OutlookSelf-motivated with ability to work independently as well as part of a teamAccurately type at least 35 wpm with an accuracy rate of 95% or betterHigh rate of accuracy and attention to detailDependable and organizedPositive, competitive, and a determined attitudeA sense of humor is a plus, we like to have fun!Our mission statement is simple - We provide critical communications services to help people in distress.Our Core Values are even simpler:Honesty & IntegrityService to the customer above all elseDo what is rightGood enough is not good enough: pursue excellenceEncourage individual initiative and growthBy living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.What's in it For You:Medical insurance with 1 HSA and 2 PPO plan optionsDental, vision, life, short- and long-term disability insurance401k with company contributionEmployee Assistance Program (EAP)Company paid telemedicine 24/7 access8 paid holidays, plus 1 floating holiday15 days of PTO accrued in year 1Generous referral bonus programWork life balance (a must!)Team building, company events, attendance at our annual meeting and fun night, and other fun eventsRelaxed professional dress codeKings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.