Seasonal Operations Dispatch Staff

Summary

Operations Dispatch SupervisorOperations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety.Duties:Willingness to accept the most effective role.Providing guests with exceptional service.Delegates tasks to lead dispatchers.Ensuring guest safety.Ensures that staffing requirements are met and use staff efficiently.Maintaining high standards of safety.Ensure that everyone's timecard is accurately representing their hours workedEnsure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptlyAnswering Dispatch phone to keep track of call ins, people who are late, and documentedKeeping track of occurrence points allotted and providing/delegating verbal warnings promptlyMaking sure we have more than enough copies for the operating week.Answering Dispatch phone and answering questions about the parkChecking for proper uniform before employee clocks in and providing uniform items needed at any point in the daySending staff to the sections that need help as they clock inUpdating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need.Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups.Giving verbal or written warnings to staff members needing corrective counseling.Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently.Creating Excel/Word documents to assist with managing or informing staff.Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAPEffectively learn radio codes and communicate via radiosQualifications:Must be at least 18 years old.Must be friendly and outgoing with a high customer service acumen.Required to maintain established performance levels.Must successfully complete a swim-test and lifeguard certification course.Physical Requirements:Walking to and from your entire assigned area, climbing ladders and stairs when necessary.Standing with or without movement for extended periods of time.Exposure to multiple, high-stress situations at any given time.Sitting for extended periods of timeBending, pushing, pulling, and lifting heavy objects.Must be able to push up to 50lbs and lift up to 20lbs.Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms.

Job Description

Operations Dispatch SupervisorOperations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety.Duties:Willingness to accept the most effective role.Providing guests with exceptional service.Delegates tasks to lead dispatchers.Ensuring guest safety.Ensures that staffing requirements are met and use staff efficiently.Maintaining high standards of safety.Ensure that everyone's timecard is accurately representing their hours workedEnsure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptlyAnswering Dispatch phone to keep track of call ins, people who are late, and documentedKeeping track of occurrence points allotted and providing/delegating verbal warnings promptlyMaking sure we have more than enough copies for the operating week.Answering Dispatch phone and answering questions about the parkChecking for proper uniform before employee clocks in and providing uniform items needed at any point in the daySending staff to the sections that need help as they clock inUpdating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need.Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups.Giving verbal or written warnings to staff members needing corrective counseling.Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently.Creating Excel/Word documents to assist with managing or informing staff.Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAPEffectively learn radio codes and communicate via radiosQualifications:Must be at least 18 years old.Must be friendly and outgoing with a high customer service acumen.Required to maintain established performance levels.Must successfully complete a swim-test and lifeguard certification course.Physical Requirements:Walking to and from your entire assigned area, climbing ladders and stairs when necessary.Standing with or without movement for extended periods of time.Exposure to multiple, high-stress situations at any given time.Sitting for extended periods of timeBending, pushing, pulling, and lifting heavy objects.Must be able to push up to 50lbs and lift up to 20lbs.Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms.