Dispatcher II

Summary

Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential Functions* Assess customer needs and timing of deliveries* Manage daily delivery schedule for drivers* Plan deliveries and receives orders from suppliers* Provide frontline customer service for existing accounts* Answer all incoming phone calls promptly and courteously* Monitor e-mail for incoming orders, inventory updates, and communication between team members* Monitor web portals for station inventories* Solicit freight from customers* Create loads in dispatch system* Divide dispatch responsibilities with other team members* Enter incidents into KITS (incident reporting system)

Job Description

Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential Functions* Assess customer needs and timing of deliveries* Manage daily delivery schedule for drivers* Plan deliveries and receives orders from suppliers* Provide frontline customer service for existing accounts* Answer all incoming phone calls promptly and courteously* Monitor e-mail for incoming orders, inventory updates, and communication between team members* Monitor web portals for station inventories* Solicit freight from customers* Create loads in dispatch system* Divide dispatch responsibilities with other team members* Enter incidents into KITS (incident reporting system)