Full-Time Dispatcher

Summary

The Town of Acton is seeking to fill one full-time Dispatcher position. The Dispatch team works under the direction of the Dispatch Supervisor on a rotating 4:2 schedule.

Duties: Answer and process emergency and non-emergency calls for service. Dispatch police, fire, EMS, and other emergency and non-emergency units and personnel as needed. Provide pre-arrival instruction for emergency medical dispatch. Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established policies and procedures. Enter, update, and retrieve information from local, state, and national computerized systems. Conduct inquires, validations and modifications of records as required. Work effectively and efficiently under stressful situations. Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

Minimum Entrance Requirements: High school diploma or equivalency and two years of work experience. Proficient computer skills required to process records and information. Ability to multi-task under high-pressure situations. Excellent written and verbal communication skills. Hours will vary; applicant must be available 24/7 for night, weekend and holiday hours. Position requires a medical examination, including hearing and drug tests, a psychological evaluation, and the ability to pass a background check. Successful candidate must complete the Dispatch Training Programs.

Preferred Qualifications: Experience in accurately assessing and processing emergency and non-emergency requests for assistance. Experience in a fast-paced work environment requiring prioritizing and organizing work. Experience in maintaining accurate records. The ability to take direction and work independently. Possess strong interpersonal and customer service skills. Previous dispatch experience preferred, but willing to train the right candidate.

Pay Rate: Starting salary: $28.01 - $29.43/hr. ($58,258.20-$61,207.38 base annually), plus evening and overnight shift differential of $2.00/hr. Top-step dispatchers can earn up to $73,410 annually with night differential.

Benefits: Up to a $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan). Health, Dental, Vision, and an attractive pension system are just some of our competitive insurance and benefits. Employer pays 75% of Health Insurance.

To Apply:

Submit resume and cover letter to Human Resources Department, jobs@actonma.gov. Acton is an EOE.

Deadline: Preference given to applications received by August 21. 2026.

Job Description

The Town of Acton is seeking to fill one full-time Dispatcher position. The Dispatch team works under the direction of the Dispatch Supervisor on a rotating 4:2 schedule.

Duties: Answer and process emergency and non-emergency calls for service. Dispatch police, fire, EMS, and other emergency and non-emergency units and personnel as needed. Provide pre-arrival instruction for emergency medical dispatch. Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established policies and procedures. Enter, update, and retrieve information from local, state, and national computerized systems. Conduct inquires, validations and modifications of records as required. Work effectively and efficiently under stressful situations. Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

Minimum Entrance Requirements: High school diploma or equivalency and two years of work experience. Proficient computer skills required to process records and information. Ability to multi-task under high-pressure situations. Excellent written and verbal communication skills. Hours will vary; applicant must be available 24/7 for night, weekend and holiday hours. Position requires a medical examination, including hearing and drug tests, a psychological evaluation, and the ability to pass a background check. Successful candidate must complete the Dispatch Training Programs.

Preferred Qualifications: Experience in accurately assessing and processing emergency and non-emergency requests for assistance. Experience in a fast-paced work environment requiring prioritizing and organizing work. Experience in maintaining accurate records. The ability to take direction and work independently. Possess strong interpersonal and customer service skills. Previous dispatch experience preferred, but willing to train the right candidate.

Pay Rate: Starting salary: $28.01 - $29.43/hr. ($58,258.20-$61,207.38 base annually), plus evening and overnight shift differential of $2.00/hr. Top-step dispatchers can earn up to $73,410 annually with night differential.

Benefits: Up to a $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan). Health, Dental, Vision, and an attractive pension system are just some of our competitive insurance and benefits. Employer pays 75% of Health Insurance.

To Apply:

Submit resume and cover letter to Human Resources Department, jobs@actonma.gov. Acton is an EOE.

Deadline: Preference given to applications received by August 21. 2026.