Gate Attendant

Description

We are looking for two outstanding customer service professionals to join our team as Gate Attendant staff members. These are full-time hourly roles. The hours at the gate house are 6:00am-10:00pm daily, 365 days a year with holidays being worked.

• Greet owners and guests as they enter the gate with the highest level of customer service.
• Monitor and authorize entrance and departure of residents and visitors through the dwellingLIVE gate access computer system, checking valid IDs to confirm visitors are allowed on property. If a guest is not on the list, attempt to make contact with the owner. If a guest is not on the list and contact can't be made, deny entry to the property.
• Maintain regular and positive communication with each owner and abide by the culture created to enhance, and promote daily positive interaction among members of the FirstService Residential team.
• Monitors, logs, and screens messages, providing managers with necessary details for follow-through.
• Report safety, mechanical or operational concerns to Management.
• Write reports of daily activities and irregularities such as equipment or property damage, presence of unauthorized persons or unusual occurrences.
• Must be able to walk and stand for long periods of time with a pleasant disposition to greet residents and guests cordially.
• Must be able to hear in order to receive telephone calls and interact with residents.
• Complete data entry into various systems in support of business needs.
• Work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; being willing to accept other tasks when requested, and respecting the diversity of our workforce in actions, words and deeds.
• Any other tasks as requested by Management.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to work well under pressure, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.

• Must have a minimum of a High School Diploma or equivalent.
• Proficient in English; Spanish or other languages a plus.
• Must have valid California Driver's License.

• Must be able to stand for extended periods of time and lift up to 35 pounds.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to hear to place and receive telephone calls and use voicemail system; Talking and hearing occur continuously in this position.
• The work environment characteristics are normal Gate Attendant conditions.
• Must be open to moving around the facilities if necessary.
• May be required to work overtime as needed and approved by supervisor; Operating hours may be altered to meet client demands.
• Consistent and regular attendance required.

• General office equipment.
• Phone/Computer

• Valid California State Driver's License and state-mandated insurance.
• Must have reliable transportation.

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Government Careers