Dispatcher

• Assign loads to drivers based on designated routes and driver locations
• Dispatch drivers to calls as they are received, utilizing information on customer needs, driver locations and loads, and daily factors to balance cost and speed of response
• Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
• Handle incoming calls, e-mails, and customer issues that have been received from the Customer Service and Sales departments
• Manage requests for pick-up or container delivery in a timely manner and initiate outbound calls to customers as needed
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations
• Ensure route completion via the driver check-in process
• Report and document driver performance issues, concerns, or disputes to appropriate management for resolution
• Communicate with maintenance shop personnel and serve as an emergency point of contact
• Follow all required safety policies and procedures
• Perform other job-related duties as assigned

• High School diploma or GED
• Experience in a dispatch or similar role
• Microsoft Office experience
• Ability to communicate effectively with internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Strong business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement

• Required to use motor coordination with finger dexterity (such as keyboarding, writing, tablets, cell phone, etc.) most of the work day.
• Ability to lift up to 50 as needed, sit for extended periods of time, and move between departments where occasional exposure to dust, odors, and weather conditions can be present
• Fast-Paced and High-Volume
• Requires managing multiple calls, schedules, and route adjustments in real time, especially during peak hours or service disruptions.

• Solid Waste Industry or ancillary experience
• Bilingual: English/Spanish

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