Dispatcher

Dispatcher

The dispatcher plays a meaningful role in managing our towing resources to ensure vehicle pickups and deliveries run smoothly, optimizing branch productivity. This position involves providing outstanding customer service to our towing partners and coordinating capacity and resource demands to support business and branch growth.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to arrange necessary truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to expand towing networks with additional resources.
• Provide necessary documentation to drivers for each pickup and delivery.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Establish a fundamental relationship with the transportation team.
• Maintain positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines and company policies and procedures.
• Perform other duties as assigned.

Essential Skills

• 1+ year of dispatching experience
• Ability to handle multiple tasks at once
• Strong organizational skills

Additional Skills & Qualifications

• Experience in customer service
• Knowledge of logistics

Work Environment

This position is onsite, Monday to Friday, from 8 am to 5 pm.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis, IN.

Application Deadline

This position is anticipated to close on Aug 9, 2026.

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