Service Dispatcher

Service Dispatcher

Every service call you schedule directly impacts a customer's comfort, safety, and ability to keep their home or business running. As the Service Dispatcher, you'll be the central connection between customers, technicians, and operations ensuring deliveries, service calls, and repairs happen efficiently, safely, and on time.

Coordinating and scheduling propane and oil service to residential, commercial, and industrial customers

Managing the daily dispatch operations, assigning jobs, optimizing schedules, managing inventory and billing customers

Communicating with technicians, providing them with accurate instructions, and addressing any job changes or delays

Monitoring job progress and maintaining real-time updates of job completion

Collaborating with customer service, sales, and operations teams to address customer inquiries, resolve issues, and ensure seamless service

Ensuring compliance with safety regulations and industry standards in all activities

Utilizing dispatch software and tools to efficiently manage work orders and maintain accurate records

Learn the dispatch software, service workflows, safety procedures, and customer service standards

Shadow experienced employees and technicians to understand scheduling priorities, routing considerations, and common service scenarios

Begin managing a portion of daily work orders while maintaining accurate updates on job status and technician availability

Build working relationships with customer service, sales, operations, and field teams to improve communication and issue resolution

3+ years of dispatching, service coordination, or related operational experience

Working knowledge of propane and oil products, services, and industry practices

Strong proficiency with Microsoft Office and computerized dispatching systems

Ability to prioritize competing service requests and manage multiple active work orders simultaneously

Proven customer service and communication skills when interacting with customers, technicians, and internal teams

Experience dispatching technicians in the energy, fuel delivery, HVAC, utilities, or field service industries

Experience managing inventory, work order tracking, or customer billing processes

Familiarity with route optimization and scheduling software

Knowledge of safety regulations applicable to propane and oil service operations

High school diploma or GED

Hourly pay: $25–$30, based on experience

Medical, dental, and vision insurance (multiple plan options)

HSA and FSA options

401(k) with company match

Paid holidays and paid time off

Tuition reimbursement

$50,000 company-paid life and AD&D insurance

Long-term disability (company paid)

Employee Assistance Program (EAP)

Voluntary supplemental life, short-term disability, and AD&D

Propane discount

Our people take pride in doing reliable work that actually matters to customers' daily lives. We're straightforward, collaborative, and practical and we value teammates who speak up, support one another, and care about getting things right.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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