Operations Dispatcher

Operations Dispatch Supervisor

Operations dispatch supervisors oversee the lead dispatchers, and other sub-departments in their section to ensure smooth operation and guest safety.

Duties:

• Willingness to accept the most effective role.
• Providing guests with exceptional service.
• Delegates tasks to lead dispatchers.
• Ensuring guest safety.
• Ensures that staffing requirements are met and use staff efficiently.
• Maintaining high standards of safety.
• Ensure that everyone's timecard is accurately representing their hours worked
• Ensure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptly
• Answering Dispatch phone to keep track of call ins, people who are late, and documented
• Keeping track of occurrence points allotted and providing/delegating verbal warnings promptly
• Making sure we have more than enough copies for the operating week.
• Answering Dispatch phone and answering questions about the park
• Checking for proper uniform before employee clocks in and providing uniform items needed at any point in the day
• Sending staff to the sections that need help as they clock in
• Updating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need.
• Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups.
• Giving verbal or written warnings to staff members needing corrective counseling.
• Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently.
• Creating Excel/Word documents to assist with managing or informing staff.
• Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAP
• Effectively learn radio codes and communicate via radios

Qualifications:

• Must be at least 18 years old.
• Must be friendly and outgoing with a high customer service acumen.
• Required to maintain established performance levels.
• Must successfully complete a swim-test and lifeguard certification course.

Physical Requirements:

• Walking to and from your entire assigned area, climbing ladders and stairs when necessary.
• Standing with or without movement for extended periods of time.
• Exposure to multiple, high-stress situations at any given time.
• Sitting for extended periods of time
• Bending, pushing, pulling, and lifting heavy objects.
• Must be able to push up to 50lbs and lift up to 20lbs.
• Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms.

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