Technical Service Dispatch

Summary

Who You Are

The Technical Specialist - Service Dispatch will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and objectives while fostering a collaborative and customer-focused team environment. This role can serve as a pathway into field service management or other support roles.

How It's Done

• Coordinate with Supervisor/Manager to schedule resources and materials to perform Field Service work
• Communicate with customers to determine scope of work details and site schedules
• Ability to research parts and technical documents for supporting engineers
• Coordinate responsibilities, activities and schedules with Manager and/or Supervisors of Field Service to ensure complete customer satisfaction, proper billing, and retrieval of POs from customers
• Correspond with customers to ensure service expectations are met
• Help to ensure the company/customer service activities are properly documented and tracked through entering and tracking service tickets (Oracle - Service Request) and familiarity with CRM/call center platform (Five9).

What You Need

• Associate degree in engineering, technical discipline or related, Electrical Technician Diploma, or equivalent relevant experience.
• Experience using computerized business systems, PC based, including MS-Office, etc.
• Knowledge of company policies/procedures
• FANUC product knowledge

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization-whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.

Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck-and thank you for your continued dedication to FANUC America.

Sponsorship will not be considered for this position.

Equal Opportunity Employer, including disabled and veterans.

Job Description

Who You Are

The Technical Specialist - Service Dispatch will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and objectives while fostering a collaborative and customer-focused team environment. This role can serve as a pathway into field service management or other support roles.

How It's Done

• Coordinate with Supervisor/Manager to schedule resources and materials to perform Field Service work
• Communicate with customers to determine scope of work details and site schedules
• Ability to research parts and technical documents for supporting engineers
• Coordinate responsibilities, activities and schedules with Manager and/or Supervisors of Field Service to ensure complete customer satisfaction, proper billing, and retrieval of POs from customers
• Correspond with customers to ensure service expectations are met
• Help to ensure the company/customer service activities are properly documented and tracked through entering and tracking service tickets (Oracle - Service Request) and familiarity with CRM/call center platform (Five9).

What You Need

• Associate degree in engineering, technical discipline or related, Electrical Technician Diploma, or equivalent relevant experience.
• Experience using computerized business systems, PC based, including MS-Office, etc.
• Knowledge of company policies/procedures
• FANUC product knowledge

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization-whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.

Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck-and thank you for your continued dedication to FANUC America.

Sponsorship will not be considered for this position.

Equal Opportunity Employer, including disabled and veterans.