Dispatcher

Summary

Dispatcher

Receive and transmit radio or telephone communications to deploy personnel and/or equipment.

Duties and responsibilities include but are not limited to:

• Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
• Monitors all audio and video surveillance equipment.
• Maintains radio and incident logs.
• Routes and records all telephone calls.
• Enters classified information into the computer.
• Prepare detailed reports.
• Operates information/parking/security booth.
• Performs other related duties as assigned.

Required qualifications:

• High school diploma or GED
• Must have a valid State Identification
• Ability to work effectively in stressful situations
• Skills in keyboarding, basic grammar, basic math basic level word processing (MS Word) and basic level spreadsheet applications (MS Excel)
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Ability to make rapid decisions
• Good verbal and written communication skills
• Must have sensitivity to respond appropriately to the needs of the community

Preferred qualifications:

• Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
• Ability to be mentally alert at all times while on duty and to remain calm under stress
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent

Working conditions:

Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: L.E.A.D.S., C.C.H., and CPR. Must obtain APCO certification within 90 days of hire.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 04. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target hiring rate: minimum salary $39,380/annually.

Special note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Equal opportunity statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Job Description

Dispatcher

Receive and transmit radio or telephone communications to deploy personnel and/or equipment.

Duties and responsibilities include but are not limited to:

• Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
• Monitors all audio and video surveillance equipment.
• Maintains radio and incident logs.
• Routes and records all telephone calls.
• Enters classified information into the computer.
• Prepare detailed reports.
• Operates information/parking/security booth.
• Performs other related duties as assigned.

Required qualifications:

• High school diploma or GED
• Must have a valid State Identification
• Ability to work effectively in stressful situations
• Skills in keyboarding, basic grammar, basic math basic level word processing (MS Word) and basic level spreadsheet applications (MS Excel)
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Ability to make rapid decisions
• Good verbal and written communication skills
• Must have sensitivity to respond appropriately to the needs of the community

Preferred qualifications:

• Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
• Ability to be mentally alert at all times while on duty and to remain calm under stress
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent

Working conditions:

Candidates must pass a background check, physical examination, and drug screening. Successful candidates must obtain the following certifications within 30 days of hire: L.E.A.D.S., C.C.H., and CPR. Must obtain APCO certification within 90 days of hire.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 04. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target hiring rate: minimum salary $39,380/annually.

Special note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Equal opportunity statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.