Court Operations Specialist, Hennepin County, Brookdale Criminal Division

Court Operations Specialist

Hennepin County District Court invites qualified applicants for a Court Operations Specialist position in the Brookdale Criminal Division. This is a diverse, professional environment that promotes equity for all court staff and court customers. Court Operations Specialists perform advanced court operations work including training, quality assurance, compliance, report analysis, and complex case processing under limited supervision from their manager. This work entails a considerable amount of data entry and customer service. The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to policies, procedures, report management, and financial case processing. A successful candidate for this position will be able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.

The Brookdale Courthouse handles solely criminal and traffic cases for the communities of Brooklyn Center, Brooklyn Park, Champlin, Corcoran, Crystal, Dayton, Golden Valley, Greenfield, Hanover, Maple Grove, New Hope, Osseo, Robbinsdale, Rockford, Rogers, and St. Anthony.

Examples of Duties

• Serve as subject matter expert for other team members, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems
• Develop and administer training to both new and current staff on procedures and process changes; spot check employee work to ensure understanding
• Analyze reports and statistics to review staff performance and consult with lead workers and supervisors on identified issues/trends
• Perform advanced court operations work including case processing and updating, training, report analysis, and working through complex and unique situations
• Maintain knowledge of court policies, processes, and procedures; review and provide feedback to leadworkers on any changes that are needed based on expertise

Typical Qualifications

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of experience as a Court Operations Associate or equivalent experience (for example: Court Clerk, Legal Assistant, Medical Billing Specialist, Administrative Assistant)

Minimum Knowledge, Skills, and Abilities

• Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate
• Ability to take direction well and maintain a professional and positive attitude through challenging circumstances
• Self-directed and motivated with demonstrated leadership skills, and the ability to independently make decisions based on applicable regulations
• Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others
• Proficiency in Microsoft Office Suite and ability to learn other job-related software
• Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
• Ability to prioritize assignments, adapt to change, and work well under pressure in a high-performance environment, while maintaining strong attention to detail and accuracy

Preferred Qualifications

• Extensive knowledge and understanding of current Hennepin County District Court Criminal Division policies and procedures
• Experience providing technical and criminal-related procedural training and developing training materials in a clear, concise manner
• Experience reviewing work of others for accuracy and providing feedback for corrective action
• Experience serving as a mentor, peer trainer, or subject matter expert for colleagues, demonstrating a commitment to fostering team growth and knowledge sharing

Supplemental Information

Logistics

The Brookdale team is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 200 (first floor.) The courthouse has free parking available and is located near major freeways making for a convenient commute. This is a primarily in office position with limited remote work opportunities. The core hours for this position are 8:00 am - 4:30pm, Monday - Friday, but may vary depending on the assignment and operational needs of the division.

Salary Range

The expected starting salary for external candidates is at least $25.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

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