EMPLOYMENT SECURITY REP I

879971-OPS Employment Security Rep I - 40099946

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website. Agency: Commerce Working Title: 879971-OPS Employment Security Rep I - 40099946 Pay Plan: Temp Position Number: 40099946 Salary: $20.00/hour Posting Closing Date: 07/24/2026

Your Specific Responsibilities:

• Process initial, additional, and reopen reemployment assistance claims.
• Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.
• Determines issues, concerns, and/or complaints from claimants, employers, and other customers.
• Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.
• Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
• Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.
• Refer to various community resources and to One-Stop centers as appropriate.

Required Knowledge, Skills, and Abilities:

• Ability to effectively communicate verbally and in writing.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively, through a variety of methods.
• Ability to establish and maintain effective relationships with others.
• Ability to communicate with customers for the purpose of resolving inquiries.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to collect, record, evaluate, and analyze data.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to process information using a computer system.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum: Duties and responsibilities of this position must be performed at the official work site of the Department. Pay: $20.00 per hour.

Our Organization and Mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

The Work You Will Do: This is an OPS Employment Security Representative I - Employment Customer Service Representative position in the Department of Economic Opportunity's Reemployment Assistance Program Customer Contact Center. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information, and using the Reconnect system to support Reemployment Assistance Claimants.

The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

Where You Will Work: Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida's Big Bend. FloridaCommerce's main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state's Capitol.

Tallahassee is: Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources. Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). Approximately 22 miles from the nearest beach. Within a state having no state income tax for residents of Florida.

Working for the State of Florida has benefits! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment

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