Merchant Services Loss Prevention Analyst

This position monitors, analyzes, and verifies accounts to safeguard the line of business from fraudulent activity and losses.Essential Duties and Responsibilities Monitor, analyze, and review accounts in the risk scoring system to identify out-of-pattern activity and mitigate potential losses or fraudulent activity by taking appropriate action.Meet the ongoing responsibility of the line of business to monitor accounts for red flags related to AML monitoring and take appropriate action.Conduct fraud investigations, perform client outreach, perform loss mitigation strategies, and pursue recovery to minimize losses for the line of business.Monitor trends and patterns within the merchant portfolio to detect current issues and prevent future losses.Utilize various reports to analyze the overall client relationship and potential risk to the line of business.Conduct analyses on loss events and provide expert feedback to management on the varieties of fraud detected within the portfolio, and make recommendations on queue revisions and exception reporting to prevent losses in the future.In loss event situations, review all risk factors including client relationship with the bank and contact appropriate regional leadership to inform and take action to minimize overall corporate exposure.Develop and maintain relationships with internal and external partners, including other institutions, law enforcement, and others involved in the investigation of merchant fraud to gain assistance in investigations and review loss events.Serve as liaison with internal and external partners, providing information and training from the industry, Financial Crimes, or law enforcement regarding schemes that may result in a loss to the Bank.Serve as liaison for 3rd‑party chargeback processor.Operate as critical personnel during inclement weather, disaster, or emergency situations.Qualifications – Required Bachelor's degree, or equivalent education and related training or experience.3 or more years of Merchant Services / Payment Industry experience, including familiarity with Card Association rules around chargebacks, pre‑arbitration disputes, and EMV Shift liability.3 or more years of transaction monitoring/detection/fraud prevention experience.Experience making outbound calls to review and discuss account information with a client and to provide merchant outreach to prevent future loss.Excellent analytical, problem‑solving skills and attention to detail in documenting outcomes in work product.Ability to understand and recognize data patterns and trends.Excellent verbal and written communication skills.Ability to review analytical data and make expert recommendations to management.Demonstrated proficiency in basic computer applications such as Microsoft Office, specifically Excel.Preferred Qualifications Experience in utilizing the TSYS CBOS Risk Module.General Description of Available Benefits for Eligible Employees of Truist Financial Corporation All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits; eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than ten (10) days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with ten (10) sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law. E-Verify. IER. Right to Work.Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.#J-18808-Ljbffr

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