Knowledge Management Coordinator (Administrative Officer)

Full-time position available with the Water Department - Consumer Services Division
Location: 4800 E. 63rd St.
Salary Starting at: $4,711 per month

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: August 4, 2026

About Us

About the Water Department

KC Water provides essential water, wastewater, and stormwater services to support the health, safety, and growth of the Kansas City region. The department is responsible for maintaining and operating extensive systems for water collection, treatment, and distribution, serving more than 170,000 residential and business customers, as well as regional partners. Funded through user fees, KC Water is committed to delivering high-quality service, ensuring reliable infrastructure, and investing in sustainable solutions to meet both current and future community needs.

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Responsibilities

What You'll Do:

• Collect, organize, maintain, and synthesize departmental data, project records, and operational knowledge into clear, actionable information.
• Develop and maintain centralized repositories for policies, procedures, project documentation, training materials, and operational resources.
• Ensure critical business knowledge is documented, standardized, and accessible across teams to support continuity and consistency.
• Identify knowledge gaps and partner with subject matter experts to capture and maintain essential business processes and operational guidance.
• Develop, track, and report service-focused performance metrics and key performance indicators (KPIs) aligned with departmental and organizational goals.
• Collaborate with managers and supervisors to improve division-wide reporting processes and ensure transparency in operational performance.
• Analyze trends, performance data, and customer service outcomes to support evidence-based recommendations and continuous improvement.
• Prepare reports, dashboards, and summaries for leadership to support strategic planning and operational decision-making.
• Process Improvement and Operational Support
• Partner with division leadership to evaluate workflows, identify inefficiencies, and implement process improvements for quality and training.
• Support asset management initiatives, technology implementations, and operational improvement projects that enhance utility services and customer experience.
• Standardize document control processes, project closeout documentation, and technology-related records to ensure compliance and consistency.
• Assist in developing and maintaining procedures related to customer service operations, training, quality assurance, and reporting.
• Serve as a liaison between management, field supervisors, customer operations, and technical teams to ensure information is shared accurately and efficiently.
• Facilitate collaboration across teams to align operational practices, reporting standards, and project documentation.
• Support organizational change initiatives by ensuring employees have access to the tools, information, and training needed for successful implementation.
• Supervise and support the Customer Experience team, including the Quality Assurance Coordinator, Customer Experience Trainers, and administrative staff.
• Provide direction, coaching, and performance management to ensure staff are meeting service, training, and quality objectives.
• Oversee the development and delivery of training materials, quality monitoring programs, and customer experience initiatives.
• Ensure administrative and support functions within the team are organized, effective, and aligned with division priorities.
• Foster a culture of accountability, collaboration, continuous learning, and service excellence.
  

Qualifications

REQUIRES:

• an accredited Bachelor's degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs
• OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.
• Preference given for applicants with professional development curriculum creation, needs assessment analysis experience, training experience and KWIC knowledge.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

City of Kansas City

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