Airline Wheelchair Assistant

OverviewBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.ResponsibilitiesA Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger's individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.Push wheelchair passengers to and from gatesRoll customer-occupied wheelchair safely down the jet bridgeEnsure wheel brakes are in place prior to allowing passengers to exit the wheelchairComplete any necessary wheelchair or incident reportsFollow dispatcher gate ordersMaintain a friendly and positive attitude and is attentive to each passenger's individual needs; assist passenger with any problems, questions, or concernsMaintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authoritiesExceed customer service standardsCarry out other duties as assignedQualificationsMust be at least 18 years of ageBe authorized to work in the United StatesMust be able to clear a background and drug screenMust be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shiftAbility to lift passengers from the wheelchair to the seat on the planeExperience in customer service preferredStrong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customersComplete all required training including airport complianceAble to obtain an airport badgeSalary Range : $14.00/hrEligible for tips in addition to the posted hourly rate.Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.#J-18808-Ljbffr

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