Defense Red Switch Network (DRSN) Support Technician III

Defense Red Switch Network (DRSN) Support Technician IIISalary Range: $52,000.00 To $56,000.00 AnnuallyLocation: Scott Air Force Base, IllinoisCategory: Network Administration and OpsSchedule (FT/PT): Full TimeTravel Required: NoShift: RotatingRemote Type: No RemoteRequired: Active Top Secret Security ClearanceOur customer, the Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations.We are seeking a Defense Red Switch Network (DRSN) Support Technician III at Scott AFB, IL to support the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.Job ResponsibilitiesCreate/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platformNotify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidentsExecute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunksWork directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impactProactively monitor network alarms across platform specific network management toolsSupport all customers to include providing global situational awareness supportVerify that service has been restored upon resolution of all customer-initiated ticketsProvide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlinedRecord, assess, track, and monitor incident tickets escalated to operational infrastructureUtilize incident management applications to document all aspects of reported outages/degradations, isolation, escalations, and resolutions during the lifecycle of a service impacting network incidentPerform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitionsAssess, identify and recommend resolutions to various network incidents and/or configuration deficienciesDevelop and/or recommend solutions and processes pertaining to UC and DRSN operationsMinimum QualificationsHigh school diploma or equivalent and 2 – 4 years of prior relevant experienceHold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start dateAble to work in a 24x7 shift work environmentMust have an active DoD Top Secret security clearanceRequires general understanding of both voice infrastructure and IP network topologiesDesired QualificationsTech control facility or cyber transport experienceExperience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMsExperience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologiesKnowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core#J-18808-Ljbffr

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