Emergency Dispatch I

Dispatch Scheduler

Spire is seeking a Workplan Scheduler I to work in Birmingham, AL. This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner.

Duties and Responsibilities:

• Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.
• Handle appointment-based work from call initiation to dispatch when needed.
• Provide gas safety policy instructions on emergency calls.
• Monitor and operate a virtual phone application.
• Ask vital questions to gather information and ensure accurate dispatching of emergency services.
• Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.
• Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
• Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
• Work spike meter reading report.
• Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
• Perform all other duties as assigned.

Essential Characteristics:

• Ability to lead by example in support of the company's essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
• Ability to work under pressure and meet tight deadlines.
• Ability to adapt to a fast-paced, changing environment.
• Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
• Ability to work independently and manage time effectively to meet individual goals and deadlines.
• Ability to collaborate and display a positive attitude in a team-oriented environment.
• Flexibility to operate as a team player to meet shared goals.

Preferred Skills:

• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.

Required Education (certifications, licenses):

• High school diploma/GED required
• Bachelor's degree preferred

Required knowledge, skill and abilities:

• Previous dispatching experience preferred
• Experience with mobile workforce management software preferred
• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.
• Experience with Oracle CC&B or other customer information systems preferred

Job Req ID: 11720

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