Black Suit/Low Risk EP Guard

Location

Atlanta, GA (High-Rise / Luxury Residential)

About the Role

As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.

You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly-someone who understands that appearance, presence, and consistency matter.

Key Responsibilities
• Provide a warm, polished, professional greeting to residents, guests, vendors, and tours (stand to greet when appropriate).
• Serve as the front desk point of contact while maintaining a calm, security-minded presence.
• Manage access control procedures: verify visitors, confirm authorization, and follow sign-in protocols.
• Support key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
• Monitor CCTV cameras and communicate clearly to onsite team members as needed (e.g., directing staff to locations within the building).
• Maintain accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
• Conduct routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
• Escalate concerns, incidents, or policy issues promptly through the proper chain of command.
• Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
• Uphold confidentiality and professionalism when handling resident matters.

Minimum Qualifications
• 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
• Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
• Reliable attendance and punctuality-this role requires consistent coverage.
• Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
• Ability to follow SOPs and post orders with consistency and attention to detail.
• Ability to sit and stand periodically and perform light walking checks around the property.

Preferred Qualifications
• Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
• Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
• Prior CCTV monitoring experience.

Professional Appearance Standards (Concierge Environment)

This is a high-visibility role. Candidates must be able to meet grooming and presentation expectations, including:
• Professional, business-appropriate appearance at all times
• No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided)
• Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors

(Final standards may vary slightly by site; the property sets the tone and we align.)

Schedule

1st, 2nd, and/or 3rd shift (site needs vary)
Weekend availability may be required depending on coverage.

Pay

$19-$22/hour (based on experience and site assignment)

Why Hawque Protection Group

HPG delivers hospitality-driven security-professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication.

Equal Opportunity Statement

Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit.

Monday thru Friday 2pm-10pm
Monday thru Friday 6am-2pm
On-Call