LOSS PREVENTION SPECIALIST

Loss Prevention Specialist

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5285 7400 Scott Hamilton Dr - Little Rock, AR 72209

Overview

Salary Range $25.00 Hourly Level Experienced Position Type Full Time Job Shift Day

Description

Executes asset protection programs for retail stores and donation centers and the corporate office in the state of Arkansas. Manages the card access system, alarm system and handles workers' compensation and general liability claims and safety of Goodwill's workforce, clients and stakeholders in pursuit of Performance Excellence. Provides education and training to help associates protect Goodwill assets.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities

1. Assesses store procedures to ensure the protection of inventory, cash, equipment, and other Goodwill assets. This duty is performed daily, about 20% of the time.
2. Safety and security: Serve as safety coordinator. Inspect facilities when traveling and provide input for safety training. This includes checking buildings for safety hazards and counseling employees and managers on the importance of safety rules and regulations. Investigates injuries in order to assure legitimacy, as necessary. This duty is performed weekly, about 10% of the time.
3. Investigates evidence of potential or actual inventory shrink, and loss of cash, equipment or other Goodwill assets. Prepares detailed and accurate case/investigation reports in a timely manner. Offers recommendations for improvement and maintains documentation and records of loss prevention activities. This duty is performed as needed, about 10% of the time.
4. Analyzes store point-of-sale, inventory, cash, and other operating information and identifies trends and exceptions for further investigation. Assists by reviewing the SOP's for opportunities for improvement in process and procedures making recommendations where opportunities are identified. This duty is performed daily, about 15% of the time.
5. Educates and trains retail store team members in programs and methods for loss control: protecting inventory, cash, equipment, and other Goodwill assets. This duty is performed weekly, about 5% of the time.
6. Provide oversight and backup for communicating with the workers' compensation representative to assure they are receiving paperwork on time and to inquire if there are other problems that should be addressed. This duty is performed as needed, about 10% of the time.
7. Regular reports to upper management related to general liability. This duty is performed as needed, about 10% of the time.
8. Partners with corporate workgroups (e.g., Donated Goods, Human Resources, Finance, etc.) and local law enforcement to resolve investigations/audits pertaining to store losses. This duty is performed daily, about 10% of the time.
9. Ensures the proper deployment, operation, and repairs of alarm, Employee Access System, and Safety Bulletin Board. This duty is performed daily, about 10% of the time.
10. Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

High School

Experience

12 to 18 months related experience and/or training.

Management Experience

12 to 18 months related experience and/or training.

Skills

• Communication Skills • Mathematical Skills • Critical Thinking Skills • Software Databases • Spreadsheet • Word Processing/Typing • Planning, organizing, and project management skills. • Decision Making

Required Certificates, Licenses, Registrations

Valid driver's license

Mental Demands

CLOSE MENTAL DEMAND. Operations requiring CLOSE AND CONTINUOUS ATTENTION for control of operations. OPERATIONS REQUIRING INTERMITTENT DIRECT THINKING to determine or select the most applicable way of HANDLING SITUATIONS regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

Analytical Ability / Problem Solving

MODERATELY DIRECTED. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.

Working Conditions

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical Demand

MODERATE DIVERSITY, LOW PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which are not as varied as those positions relating to Degree 1.

Additional Information

High School Diploma

This is a safety-sensitive position

Must have reliable transportation.

Experience in a multi-store retail environment is a plus.

Ability to establish and maintain effective working relationships with co-workers, various levels of management staff and the general public in a professional and business-like manner.

Demonstrated ability to work with Excel

Ability to handle multiple tasks effectively and efficiently.

Possess strong communication, administrative writing and organizational skills.

Investigative experience preferred.

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