Service Dispatcher

Service DispatcherThe Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:Maintain the Service Technician's daily schedules and dispatch the Technicians as service calls are completedSchedule return trips with customers when parts are inMaintain the on-call schedule for Service TechniciansMaintain customer database with current informationCommunicate clearly with department managers, employees and company customersKeep customers appraised as to company schedule and requested lead-timesProvide accounting with maintenance contract billing informationPrepare service invoices and timecards for processingResponsibilitiesTake incoming customer calls.Create, Schedule and coordinate service orders as calls are received.Dispatch Service TechniciansRespond to all messages left overnight.Maintain the dispatch board / schedule.Forecast workload for 2 – 3+ days out.Prepare paperwork for all manufacture warranty parts.Facilitate return of warranty parts.Update service database from service ticket.Process weekly timecards.Take customer payments over the phone.Other duties as assigned.Requirements and ExperienceAdvanced customer service skillsAbility to multi-taskOrganizedKnowledge of industry is recommended but not requiredComputer skillsHigh school diploma or general education degree (GED)Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experienceAll employees are subject to a pre-employment drug screen.Affirmative Action/EEO StatementAs an Affiantive Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.BenefitsMedical, Dental, and Vision401K with company MatchSTD, LTD, Voluntary Life benefitsPaid Time off#J-18808-Ljbffr

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