Unarmed Security Officer - Concierge 2nd Shift

High-Level Concierge

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Prosegur is seeking an individual to join our service-oriented High-Level Concierge Team to enhance the security and guest experience. This pivotal role involves stationed presence at the main entrances of our facility, ensuring the safety and security of employees, contractors, and visitors while delivering an exceptional level of customer service.

Key Responsibilities:

• Welcome and Access Control: Greet all employees, contractors, and visitors with a professional demeanor, managing entry points to the facility. Verify identification and credentials to ensure authorized access.
• Customer Service Excellence: Provide high-level concierge service by assisting individuals with inquiries, directions, and other requests, ensuring a positive and welcoming atmosphere.
• Badge Management: Assist with the creation and issuance of employee and visitor badges, maintaining accurate records and ensuring compliance with security protocols.
• Event Security Coordination: Collaborate with event planners and organizers to provide security support for onsite events, ensuring a secure environment while facilitating a smooth experience for attendees.
• Behavior Detection Training: Participate in behavior detection training to identify and respond to potential security threats proactively, ensuring safety while maintaining a welcoming environment.
• Surveillance Monitoring: Oversee the monitoring of security systems, including CCTV, to detect and respond to any unusual activities or incidents promptly.
• Documentation and Reporting: Maintain detailed records of visitor logs, incidents, and any security-related occurrences. Prepare reports as needed for management review.
• Technical Troubleshooting & Adaptability: Demonstrate strong technical capability by independently troubleshooting basic software, hardware, and connectivity issues (e.g., system access, workplace applications, communication tools) to maintain operational efficiency.
• Emergency Preparedness: Act as a first responder in emergencies, coordinating with local law enforcement and emergency services as required. Participate in regular training and drills to ensure readiness.

Qualifications:

• Must be 18 years of age with education and/ or experience needed to meet required functional competencies as listed on the key responsibilities.
• 2-4 years of previous work experience in customer service or related field. Associates degree preferred.
• Demonstrated talent for strong customer orientation, coaching, counseling and facilitating.
• Excellent organizational and interpersonal skills.
• Experience with business software and equipment,
• Demonstrated ability to multi-task effectively.
• Excellent communication skills and fluency in English (fluent in a 2nd language will be a plus)
• Ability to work effectively both individually and in a team
• Demonstrated relevant experience to integrating into different cultural environments

Certifications:

• Willingness and ability to acquire certification as an Emergency Medical Responder.

Physical Requirements:

• This position requires significant physical activity throughout the shift. Officers must be able to:
• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 12 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds
• These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

This position reports to Kevin Stewart. The following screenings are required:

• Drug Screen
• Criminal Background Check
• Motor Vehicle
• Finger Printing

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