Dispatcher

DispatcherApex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.We are seeking a highly motivated and detail-oriented Dispatcher to join our Dublin office. This role plays a critical part in delivering an exceptional customer experience by ensuring the right professional is sent to the right customer at the right time.The Dispatcher serves as the primary point of contact for customers from dispatch notification through job completion while managing the daily schedules of our field professionals.Key ResponsibilitiesCreate a 5-Star customer experience through clear, professional, and timely communicationManage and optimize daily schedules for field professionalsServe as the primary customer contact from dispatch through job completionHandle appointment confirmations, rescheduling, and customer updatesAssist with inbound customer service calls as neededResolve customer concerns promptly and professionallyPerform customer follow-ups after completed appointmentsFollow up on unsold estimatesSupport office operations as needed to ensure smooth daily workflowCritical Success FactorsStrong motivation, tenacity, and attention to detailAbility to follow established systems and proceduresConsistently meet or exceed individual performance metricsMaintain a clean, organized, and professional workspaceBuild trust and confidence with both customers and team membersMaintain a professional appearance and demeanorOperate in a way that encourages referrals from customersParticipate in all required company activities, including training, meetings, and scheduled eventsRequirementsHigh school diploma or equivalent requiredMust pass drug screening and background checkMinimum of one year of dispatch experience in plumbing, HVAC, electrical, or other service-based industries preferredDispatch experience in local trucking or logistics will be considered if locally focusedExcellent phone-based customer service skillsExperience with ServiceTitan preferred but not requiredProficiency with Microsoft Office strongly preferredFamiliarity with Google Workspace (Gmail, Calendar, etc.) strongly preferredAbility to manage multiple tasks and a fast-paced, changing workloadStrong interpersonal skills with the ability to connect in person and across phone, email, and digital communicationWhy You'll Love It Here (Benefits/Total Rewards)Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Paid Time OffShort Term DisabilityTraining & Development OpportunitiesLife InsuranceWellness Resources (Gym & Onsite Barber)Job Type: Full-time OnsiteEmployee Assistance ProgramTeam Lead Provided Company Vehicle and Fuel CardHealth Savings Account

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