Home Services Dispatcher

Our dispatchers sit at the center of everything. They are the connection between our customers and our technicians. Does this sound like you?You enjoy fast-paced environments, take ownership of your work, and feel confident making decisions that keep things moving.You're someone who naturally steps in and takes control when things need direction. Coordinating people, solving scheduling challenges, and keeping operations running smoothly is something you do well. At the same time, you communicate clearly and keep others informed, making sure technicians and customers know what to expect.You also enjoy the rhythm of a high-demand environment. Calls come in, schedules shift, priorities change and you're able to respond quickly while staying organized and focused. Staying ahead of the workload and keeping everything on track gives you a sense of accomplishment.You're comfortable making real-time decisions and adjusting plans as needed, while keeping communication clear and professional. You take pride in staying in control of the schedule and ensuring everyone involved is aligned.Details matter to you. Clear processes, accurate notes, and well-managed schedules ensure technicians have what they need and customers receive timely service. You understand that strong execution and communication behind the scenes directly impact the customer experience.In this role, you'll coordinate service calls, manage the schedule, and serve as the central point of communication between customers and technicians. Your ability to take ownership, move quickly, and communicate clearly keeps operations running efficiently. If you have dispatching experience and want a role where your decisions truly matter every day, this is it.What You'll DoMatch technicians to the appropriate jobs based on their skills, experience, and customer needs to ensure successful service calls.Coordinate and adjust technician schedules throughout the dayCommunicate with customers and technicians regarding timing, updates, and changesMake real-time dispatching decisions based on priority, location, and skill setTrack job progress and proactively resolve scheduling conflictsMaintain accurate job details and updates in Service TitanSupport daily operations to keep everything running smoothlyWhat Are We Looking For?2+ years of dispatching experience in the trades, home services, or a related fieldExperience with ServiceTitan or a similar field service management platform is a strong plusExceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composureAbility to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one wellAbility to make efficient and profitable decisions quickly and independentlyStrong customer service instincts with a calm, solutions-focused mindsetHigh school diploma or equivalentWhat's In It For You?Medical plan covered by the companyDental, and Vision plans for you and your familyVacation Pay, Sick Pay, and Holiday Pay401(k) Retirement Plan with company matchLife insurance and accident insuranceSpecial Program Options: HSA & EAPReferral Bonuses, Loan Program, and Employee Discounts ProgramOngoing Training for your Professional Development & Life Skills CoursesFun company sponsored events with lots of giveawaysWorking in a energetic, collaborative, and fun environmentBonney Plumbing, Electrical, Heating and Air#J-18808-Ljbffr

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