Emergency Communications Dispatcher II

Position SummaryThe Emergency Communications Department (ECD), also referred to as "9‑1‑1", operates the Countywide consolidated emergency communications system. The department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non‑emergency call answering and dispatch services for the County Sheriff, Probation Department, 12 city police departments, 12 city fire agencies, three county fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department. Dispatchers answer 9‑1‑1 and non‑emergency calls using Central Square Enterprise CAD and a Harris Radio system. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. This is the journey‑level class in the Emergency Communications Dispatcher series.ResponsibilitiesReceive 9‑1‑1 and non‑emergency calls, evaluate and transmit traffic to appropriate responders.Enter call information into a computer‑aided dispatch (CAD) system while maintaining live conversation.Determine scene and responder safety, transfer calls to the proper emergency service provider, or provide information to field units and/or the public.Manage distressed or highly emotional callers.Initiate incident response and dispatch police or fire personnel and equipment for routine and emergency calls.Control radio traffic, monitor, and maintain status of assigned public safety personnel and equipment at all times.Analyze situations accurately and take effective action to assure officer and public safety.Utilize mapping and GIS software to identify incident locations and monitor units.Interpret and disseminate information from law‑enforcement computer networks regarding wanted persons, stolen property, vehicle registration, and related matters.Provide instructional and on‑the‑job training to staff as assigned.Coordinate dispatching of emergency vehicles and public safety personnel.Provide backup to other dispatchers as necessary.Record the nature and source of all incoming and outgoing phone and radio messages.Relay critical information as quickly as possible.Successful CandidateWill have a proven track record demonstrating the following knowledge, skills, and abilities.Working Knowledge ofTechniques, procedures and methods used in the operation of a public safety communications center.The operation of a public safety computer‑aided dispatch system, video display terminals, radio dispatching consoles, an enhanced 9‑1‑1 telephone system, and other associated public safety communications equipment.Two‑way radio, telephone, and other related equipment commonly used in public safety dispatching.Rules and regulations of the Federal Communications Commission regarding radio and telephone operations.Skill and Ability toCommunicate clearly, concisely, and effectively.Effectively operate the public safety computer‑aided dispatch system, telephone system, computer terminals, radio dispatch consoles, and associated equipment.Monitor audible information from multiple sources (telephone, radio, and co‑workers) in an open space and noisy environment.Interpret rules, regulations, policies and procedures.Document information in English in a clear, organized, concise, and understandable manner.Coordinate multiple events and emergency responses.Retain, recall, and evaluate facts and details solely from memory.Deal tactfully with the general public, law enforcement, and other officials.Empathize with members of the public in sensitive and/or distressful situations.Perform multiple tasks while monitoring background telephone and radio communications.Multi‑task requiring simultaneous typing, radio talking, answering multiple telephone calls, and switching between computer screens and applications.Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.Read and interpret various mapping devices and relay pertinent information.Establish and maintain cooperative relationships with co‑workers, management staff, public safety personnel, and the general public.Provide effective customer service.Transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity at a moment's notice.Use a computer and keyboard with moderate speed and high accuracy.Accurately type a minimum of 30 words per minute on a computer keyboard.Required Conditions of EmploymentPossess and maintain a valid California Class C driver's license or the ability to provide approved transportation.Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of county to attend meetings.Willingness and ability to remain seated at a console for long periods of time.Work mandatory overtime as assigned.Pass a thorough law enforcement background investigation.Complete the Continuing Professional Training requirement of twenty‑four or more hours of POST‑qualifying training during every two‑year cycle.Possess a California POST‑certified Public Safety Dispatcher's Basic Certificate within one year of hire.BenefitsThe County of Monterey offers an excellent benefits package. To view the benefits summary, please visit the County of Monterey website for the J‑Unit Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding prevail over this listing.NotesAs a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I‑9.If hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.Hiring Preference for Veterans and Eligible Military SpousesThe County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses. Veterans' preference points are awarded for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click the link to download the application. Veterans or eligible military spouses must email the completed application with supporting documentation of their eligibility within five business days of submitting the job application to VeteransPreferencePoints@countyofmonterey.gov.Equal Opportunity and Reasonable AccommodationMonterey County is a drug‑free workplace and an equal opportunity employer. The County seeks candidates who can contribute in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and its services, programs, and activities. To request reasonable accommodation, contact Laura Carucci, Human Resources Analyst, at CarucciLR@countyofmonterey.gov or (831) 759‑6723.#J-18808-Ljbffr

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