Dispatcher I

Dispatcher I - Tampa, FL Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnessHealthyminds mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities Answers client pick-up request calls and enter into dispatch systemDetermines if pick-up can be performed as requested by the client based upon multiple factorsAssigns pickup and delivery destinations to courierActively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.May include other tasks as assignedQualifications Required Work Experience:1 to 3 years Customer Service or Logistics ExperiencePhysical and Mental Requirements:Ability to sit for long periods of timeKnowledge:General knowledge of logistics operationsKnowledge of Quest Diagnostics logistics' policies and proceduresSkills:Ability to handle a high volume of telephone calls and work in a fast paced environmentAbility to learn Dispatch Application and accurately enter pick up requestsExcellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)Excellent verbal and written communication skillsWell organized, utilizes job aides, maps etc., and can locate information readilyMust be able to prioritize and handle multiple functions and service Multiple Regions simultaneouslyAbility to interface with other departments within the facility and companyAbility to maintain confidentiality concerning information and data receivedFlexible and available based on staffing requirements; weekends, holidays, on-call and overtimeJob Competencies IncludeFunctional/Technical SkillsIntegrity and TrustActive ListeningNegotiating SkillsProblem SolvingDrive for ResultsComposureCreativityPriority SettingEducation:High school diploma or equivalent education is requiredAssociates Degree (Preferred)About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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