Dispatcher

Job Opportunity at WireNut Ready to be recognized and rewarded for your hard work? At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 70,000 happy customer reviews and are the record holder of 11x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 8 consecutive years and have enjoyed aggressive growth year-over-year.What You'll Do As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections.Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.Required Skills/Experience Trades experience preferred but not requiredEfficiently scheduling technicians on jobsAssisting technicians dispatch to their jobsScheduling customers for services that have been quotedRescheduling non-emergency appointments when emergency appointments ariseJob Type: Full-TimeCompensation: $22.00-28.00/hr Compensation based on performance measured in metrics on monthly scorecardsBenefits Competitive compensation paid weeklyComprehensive medical, dental, and vision insurancePTO and sick time package401(k) planCompany holidays (office closed)Life insuranceLegal shieldDisabilityPerks Company sponsored events such as quarterly banquets, fun off site events, food contests, etc.Company swagFamily oriented environmentGrowth opportunitiesRequirements Excellent customer service and phone skillsProficiency with Microsoft OfficeAbility to type 35-45 WPMAbility to pass a background and drug test

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