Front Counter Customer Experience Advisor

Front Counter Customer Experience AdvisorDo you enjoy greeting customers the moment they walk in? Are you just as comfortable helping by phone and email? Can you keep a showroom polished while juggling orders, inventory, and event support? If that sounds like you, keep reading.Hourly pay range: $20.00–$22.00In this role, you will:Welcome and guide walk-in visitors with friendly, informed assistance across in-person, phone, and email interactions.Maintain a professional, inviting showroom that sets the tone for a great customer experience.Educate customers about products; support showroom sales efforts and in-person demos.Demonstrate new products and techniques to customers on the floor.Process sales accurately and complete daily deposits.Enter customer orders with accuracy, including checking credit information.Restock and organize inventory in both showroom and stockroom areas.Answer/return calls and assist with follow-up on past-due accounts.Send reminders for scheduled trainings and educational classes.Assist with setup, support, and cleanup for trainings and events.You bring:Working knowledge of customer service principles and procedures.A valid driver's license or government-issued ID.Bilingual English/Spanish capability preferred.Preferred experience in janitorial, restoration, remediation, carpet cleaning, installation services, or big-box retail.Cash-handling experience preferred.Proficiency with administrative/documentation tasks.Comfort with computers and Microsoft Office Suite.Clear written and verbal communication.Ability to multitask effectively in a fast-paced environment.Ability to lift up to 50 pounds on a regular basis.Strong organizational skills and attention to detail.What success looks like:You work with limited supervision and are often the go-to resource for teammates with less experience.You're fluent across multiple procedures and understand how your team's work integrates with others.You resolve unusual issues using proven practices and good judgment.Your communication keeps information moving, and the quality of your work lifts the team.#J-18808-Ljbffr

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