Dispatcher

Allentown PA925 N Godfrey StAllentown, PA 18109, USAA Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.Duties/ResponsibilitiesCommunicating with schools, parents, drivers and aidesAnswer telephone inquiries and communicate on two-way radioAssist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and mapsObserve and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessaryRead and follow established School District contractsReport concerns, violations or issues to the Operations Manager or SupervisorKeep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related dataEnsure employees perform the required daily vehicle inspection and buses are cleaned daily as required by lawAssist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keepingMay handle back up driver duties or perform miscellaneous clerical/office duties while buses are in routeBe on‑call for emergencies and weekends as neededWork closely with Operations, Safety, Training and Fleet Maintenance departmentsFollow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in generalAssist manager with monthly billing, payroll, account receivables, account payables and month end requirementsMay assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnelMay assist manager in disciplinary matters and overseeing yearly road test evaluationsMay assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetingsResponsible for carrying out all STA policies and State & Federal applicable regulationKnowledge and implementation of contents of School District contractsCommunicating with schools regarding calendars, complaints, bus incidentsAssist manager in development of charter business during non-school days and summer monthsAll other duties as assigned by ManagementRequired Skills/Abilities-Essential FunctionsExcellent Customer Service Skills and Interpersonal SkillsIntermediate Computer skills including entire Microsoft office suiteAbility to learn new skills, systems and softwareAbility to prioritize tasksThrive in a fast–pest environmentAbility to comprehend and follow oral and written instructionsAbility to establish and maintain effective working relationships with supervisor and co‑workersAbility to deal with problems and find solutionsMust have knowledge of Federal and State regulationsProficient reading, writing, grammar, and mathematics skillsState‑Required Commercial Drivers License with Passenger and School Bus EndorsementsState specific requirements:State of California Class B Commercial Drivers License with Passenger EndorsementState of California special Drivers Certificate for School BusCurrent report of Physical Examination (DL51 and DL51A)Current report of Driver Physical ExaminationDemonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditionsAbility to safely operate a motor vehicle as evidenced by a good driving recordAbility to physically perform the essential functions of the jobWhile performing the duties of this job, the employee may work in outside weather conditions and be exposed to heat, cold, wet and/or humid weather conditionsThe noise level in the work environment is moderately loudAttend work on a regular and dependable basisAbility to successfully pass state and/or federal required Background ChecksAbility to perform the essential functions of the jobAbility to comply with all policies and procedures established by companyEducation and ExperienceHigh School Diploma or equivalentBasic knowledge of radio dispatch equipmentSix months to one year related experience and/or training; or equivalent combination of education and experienceAt least 1 year experience in Customer Service positionValid CDL or ability and willingness to obtain one within 90 days of employmentMust be at least 21 years of age with 3 years of driving experienceCertificate of training in first aid and CPR, if required by local contractA first aid endorsement on the special driver's certificate or a certificate of training in first aid and a certificate of training for CPR, if required by local contractPhysical RequirementsPhysical Tasks:Climbing, RarelyWalking, OccasionallyPushing/Pulling, RarelyReaching, RarelyRepetitive Motions, FrequentlySitting, FrequentlyTalking, FrequentlySeeing, FrequentlyHearing, FrequentlyStooping/ Stretching, OccasionallyStanding, OccasionallyLifting, OccasionallyCombination of Above, RarelyFrequency:Rarely (1% of the time or less)Occasionally (2-15% of the time)Regularly (16-40% of the time)Frequently (41-100% of the time)The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr

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