Dispatcher

Make a DifferenceAt MTM Transit, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.MTM Transit is Hiring!The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).This position is located onsite in Tracy, CAWhy make the move to MTM Transit:Starting pay: $27.00/HRPaid TrainingYearly Pay IncreasesReferral Bonus ProgramWhat You'll Do:Handle all inbound calls into Transit Center general contact phone number, professional and timelyEnsure calls are routed to the appropriate individual or departmentGreet all customers at the Dispatch Window and assist with their questions and transportation needsMeet contract service needs by disseminating the proper information and verifying eligibility, from transportation callers, to help coordinate non-emergent transportation and/or paratransit services utilizing transportation management systemsMonitors Fixed Route & Para-Transit Vehicles & Drivers using desktop tracking applications for on-road provision of service for qualityOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues related to schedulingEstablish and maintain effective communication with transportation providersReport and record all accidents, incidents, complaints, and compliments to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide daily safety messages to driversProvide feedback on drivers' performanceAcquire and maintain in depth knowledge of, and adhere to, established protocols and procedures outlined in the Transit SOPFollow all “Opening” and “Closing” steps outlined on the Dispatcher ChecklistWhat You'll Need:High school diploma or G.E.D. equivalent2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredKnowledge of GPS and GIS systems preferredPossess valid authorization to work in the United StatesCalifornia Class B Driver's License, with Passenger & Air Brake Endorsement preferredMust be bilingual and speak fluent SpanishEven better if you have…Excellent communication and interpersonal skillsGood organizational skills with attention to timeliness and detailsMust be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skillsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsAbility to maintain high level of confidentialityRegular attendance is requiredPay Range:Starting Pay: $27.00/HREqual Opportunity Employer:MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.#J-18808-Ljbffr

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