Dispatcher

The University of Dubuque is a growing faith-based University thatis seeking a Dispatcher in the Safety and SecurityDepartment. The University of Dubuque offers an excellent benefitspackage including tuition remission, paid holidays, vacation andsick time, and a retirement match.Position SummaryThe University Dispatcher plays a vital role in maintaining campussafety by serving as the central communication hub for the Department of Safety and Security. This position is responsible forreceiving and coordinating responses to emergency and non-emergencycalls, managing radio and telephone communications, and dispatchingsecurity personnel to incidents across campus. The Dispatcher alsomonitors and maintains detailed records, manages access requeststhrough the University's controlled access system, and mayoccasionally perform foot patrols or fill in for security officersas needed.Primary ResponsibilitiesAnswer emergency and non-emergency calls promptly andprofessionally, gathering and documenting critical information forappropriate responseRespond to any issues and follow-up by coordinating with theappropriate departments or officersOperate and manage a multi-line telephone systemUse the radio, phone, or computer to direct officers to theappropriate sitesPrioritize and organize calls according to urgencyMaintain and update call logs, call records and other importantdocumentationUpdate requests for access from various departments through thecontrolled access programFill-in as a security officer including foot patrolPerform other duties as assigned in support of the University's MissionSkills and AbilitiesMust be detail orientated and accurateAbility to multi-task and work under pressureQuick decision-making skillsPrior experience working with phone systems, computers,surveillance cameras, and portable radiosCalm and professional demeanor under pressure, especiallyduring emergencies or high-stress situationsAbility to remain seated at a workstation for extended periodsof timeAbility to walk and climb stairs for foot patrolStrong interpersonal, verbal, and written communicationskillsQualificationsHigh school diploma or equivalentValid driver's licenseKnowledge of basic security and fire inspection procedures ispreferredThis is a 1st shift position from 7am-3pm Tuesday-Saturday.Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act.#J-18808-Ljbffr

Government Careers

Show more