Loss Prevention Agent

OverviewPosition Summary The Loss Prevention Security Guard is responsible for helping maintain a safe and secure shopping environment for customers, team members, and company assets. This role focuses on theft deterrence, observation, reporting, and customer safety while providing professional and courteous service at all times.ResponsibilitiesMaintain a visible presence in and around the store to deter theft and unsafe behaviorObserve customer and employee activity for potential theft, safety risks, or policy violationsMonitor entrances, exits, and high-risk areas of the storeBe knowledgeable of company systems and procedures and monitor such in order to identify and investigate suspicious activity that may require actionRespond to suspicious activity using non-confrontational and de-escalation techniquesReport incidents of theft, safety concerns, or disturbances to store managementAccurately document incidents, observations, and actions takenAssist with emergency situations such as medical incidents, evacuations, or alarmsSupport store leadership during investigations as directedFollow all company policies regarding apprehension, safety, and use of forceProvide excellent customer service while enforcing store safety standardsQualificationsHigh school diploma or GED preferredPrevious security or loss prevention experience a plusStrong observation and communication skillsAbility to remain calm in stressful situationsKnowledge of theft deterrence and safety procedures preferredMust be able to work flexible hours, including nights, weekends, and holidaysPhysical RequirementsMust be able to lift 25-50 lbsAbility to stand, walk, and patrol for long periodsAbility to visually monitor store activity and surveillance systemsAbility to communicate clearly in person and in writingCore CompetenciesProfessionalism and integritySituational awarenessConflict de-escalationAttention to detailTeamwork and communication#J-18808-Ljbffr

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